Senior Amazon Connect Architect – Enterprise & Compliance

Q1 Technologies, Inc.; Glasgow; On-site; GBP 90,000 - 120,000; Full time

Job summary

A technology consulting firm in the UK is seeking a Principal Amazon Connect Architect to lead the design and implementation of cloud-based contact center solutions. The candidate should have over 15 years in architecture, with a proven track record in Amazon Connect and related technologies. This role emphasizes compliance, operational excellence, and integration with existing platforms. The position is contract-based and involves significant stakeholder engagement.

Qualifications

• 15+ years in architecture/engineering, 10+ years in contact center technologies, 5+ years with Amazon Connect.
• Proven delivery of enterprise-scale Amazon Connect implementations.
• Hands-on experience with Node.js/Python and IaC.

Responsibilities

• Lead design and delivery of Amazon Connect architecture.
• Ensure compliance with GDPR/UK GDPR and PCI-DSS.
• Define KPIs and build real-time performance dashboards.

Skills

AWS services expertise

Contact center technologies

Security compliance knowledge

Serverless development experience

Infrastructure as Code skills

Tools

Amazon Connect

CloudFormation

Terraform

Job description

A technology consulting firm in the UK is seeking a Principal Amazon Connect Architect to lead the design and implementation of cloud-based contact center solutions. The candidate should have over 15 years in architecture, with a proven track record in Amazon Connect and related technologies. This role emphasizes compliance, operational excellence, and integration with existing platforms. The position is contract-based and involves significant stakeholder engagement.