Principal Amazon Connect Architect

Consult

Greater London

Hybrid

GBP 100,000 - 150,000

Full time

5 days ago

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Benefits offered by this job

Medical, dental, vision

Tax-advantaged health care accounts

Financial and income protection

Flexible time off

Job summary

TTEC Digital, within AWS Professional Services, seeks a principal-level consultant to design, build, and deploy modern cloud contact centre solutions using Amazon Connect and the AWS ecosystem in global enterprise projects.

You will work in cross-functional squads with client engineers, programme managers and AWS leadership, owning technical delivery, hands-on coding, and architecture decisions, while guiding go-lives across many countries and languages.

Qualifications

Bachelor's degree in Computer Science, Engineering, or equivalent professional experience.
5+ years of hands-on software development or cloud engineering experience.
Demonstrable experience delivering multiple Amazon Connect implementations in enterprise environments, including design, integrations, routing, telephony, and production support.
Proficiency in Python or Node.js with production deployment experience.
Experience with AWS services: Lambda, API Gateway, DynamoDB, S3, CloudWatch, IAM, CloudFormation or Terraform.
Hands‑on experience with REST API development and integration of contact centre platforms with CRM/backend systems.
Experience with CI/CD pipelines, version control (Git), and infrastructure as code.
Ability to work effectively within cross-functional Agile teams in a complex enterprise environment.
Applicants must have the permanent right to work in the United Kingdom. Sponsorship is not available for this position.

Responsibilities

Design and implement Amazon Connect contact flows, routing logic, and IVR solutions for voice and digital channels (live chat, voice, written channels).
Build and deploy serverless integrations using AWS Lambda (Python/Node.js), API Gateway, DynamoDB, Kinesis, and CloudFormation/Terraform connecting Amazon Connect to backend systems (Pega CRM, internal APIs).
Implement infrastructure as code (Terraform/CloudFormation) for repeatable, CI/CD-driven deployments across environments.
Support country go-live rollouts configuring Amazon Connect instance setup for scaling from pilot (Hungary) to 80+ countries and 40+ languages.
Contribute to WFM delivery Amazon Connect forecasting, scheduling, capacity planning configuration, and real-time/historical reporting integrations.
Collaborate with programme stakeholders participating in sprint ceremonies, providing technical input to architecture decisions, and communicating progress to project/programme managers.
Create reusable artefacts technical documentation, runbooks, deployment guides, and knowledge transfer materials that enable the team and customer to operate independently.
Partner directly with client technical teams and business stakeholders, providing technical guidance and contributing to design workshops and solution reviews.