Amazon Connect Architect for Cloud Contact Centre

Maximus UK; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global health service provider in the UK is looking for an Amazon Connect expert to join their Central IT Division. This role involves designing, implementing, and maintaining cloud-based contact centre solutions using Amazon Connect. The candidate should have over 4 years of experience with Amazon Connect and AWS, excellent communication skills, and a proactive approach towards operations management. Key responsibilities include optimizing operations, providing technical support, and collaborating with various stakeholders across the organization.

Qualifications

• 4+ years of experience in cloud-based contact centre solutions, specifically Amazon Connect.
• Expert in AWS Services and Infrastructure as code.
• Excellent ability to communicate to technical and non-technical audiences.

Responsibilities

• Design and implement scalable solutions on Amazon Connect.
• Optimize contact centre operations through data analysis.
• Provide technical support and training to teams.

Skills

AWS Services expertise

Technical problem-solving

Communication skills

Collaboration

Customer focus

Education

Degree in Telecommunication/Computer Engineering/Computer Science or related discipline

Tools

AWS

DevOps tools (CloudFormation, Terraform)

Job description

A global health service provider in the UK is looking for an Amazon Connect expert to join their Central IT Division. This role involves designing, implementing, and maintaining cloud-based contact centre solutions using Amazon Connect. The candidate should have over 4 years of experience with Amazon Connect and AWS, excellent communication skills, and a proactive approach towards operations management. Key responsibilities include optimizing operations, providing technical support, and collaborating with various stakeholders across the organization.