Remote AWS Connect Solution Architect for Enterprise CCaaS

Gazelle Global; United Kingdom; Hybrid; GBP 92,250 - 129,150; Full time

Job summary

Gazelle Global is seeking an AWS Connect Solution Architect for a contract role in the UK. This position involves leading the design and delivery of enterprise-scale CCaaS solutions centered around Amazon Connect. The ideal candidate will have hands-on architecture experience in secure and resilient contact center environments.

The candidate should possess strong communication skills and the ability to engage with senior stakeholders effectively.

Qualifications

• Experience in end-to-end Amazon Connect solution architecture.
• Knowledge of contact flows, IVR, routing profiles, and agent experience.
• Familiarity with AWS Lambda, Lex Bots, and integrations.

Responsibilities

• Lead the design and delivery of enterprise-scale CCaaS solutions.
• Design scalable, secure contact centre environments.
• Engage senior stakeholders and drive technical direction.

Skills

End-to-end Amazon Connect solution architecture

Contact flows, IVR, routing profiles

AWS Lambda, Lex Bots, APIs

Integrations with Salesforce

Security architecture, IAM

Strong communication skills

Job description

Gazelle Global is seeking an AWS Connect Solution Architect for a contract role in the UK. This position involves leading the design and delivery of enterprise-scale CCaaS solutions centered around Amazon Connect. The ideal candidate will have hands-on architecture experience in secure and resilient contact center environments.

The candidate should possess strong communication skills and the ability to engage with senior stakeholders effectively.