Principal Amazon Connect Architect: Cloud Contact Leader

IC8; Glasgow; On-site; GBP 120,000 - 180,000; Full time

Job summary

A leading cloud solutions provider is seeking a Principal Amazon Connect Architect to lead the design and delivery of cloud-based contact centre solutions. This role requires 15+ years of experience, expertise in Amazon Connect, and a strong background in AWS services. The successful candidate will manage complex integrations, ensuring compliance and security in architecture. Competitive salary and negotiable package offered.

Qualifications

• Proven delivery of enterprise-scale Amazon Connect implementations.
• Strong knowledge of security and compliance frameworks.
• Hands-on experience with serverless development.

Responsibilities

• Lead end-to-end migration from legacy platforms to Amazon Connect.
• Define target architecture across voice, chat, and tasks.
• Conduct workshops to align business objectives with technical roadmaps.

Skills

Amazon Connect

AWS Services

Architecture/Engineering

Security Compliance

CI/CD Pipelines

Education

15+ years in architecture/engineering

10+ years in contact centre technologies

Tools

CloudFormation

Terraform

Node.js

Python

Job description

A leading cloud solutions provider is seeking a Principal Amazon Connect Architect to lead the design and delivery of cloud-based contact centre solutions. This role requires 15+ years of experience, expertise in Amazon Connect, and a strong background in AWS services. The successful candidate will manage complex integrations, ensuring compliance and security in architecture. Competitive salary and negotiable package offered.