Senior AI Life Sciences Account & Delivery Manager

Recourse AI Ltd; Manchester; Sur place; GBP 55 000 - 85 000; Plein temps

Résumé du poste

Recourse AI is seeking a Senior Account Manager to own end-to-end delivery of client AI experiences on the Recourse AI platform, serving as the primary client contact and delivery lead. You will run onboarding, workshops, timelines and change control, coordinating internal SMEs, content, customer success and sales to ship high-quality solutions on time while protecting scope.

3–8 years in client-facing delivery and life sciences experience are preferred; this is a venture-backed startup with

Qualifications

• 3-8 years in client-facing delivery: project management, client services, implementation, or account management.
• Comfortable facilitating workshops and challenging clients to get crisp inputs and decisions.
• Strong written communication and documentation discipline.
• Experience in life sciences, pharmaceutical or medical communications industry, medical education, or training/enablement delivery
• Familiarity with training/field enablement concepts or simulation/learning products.
• Experience working with regulated content workflows (e.g., MLR).
• Exposure to AI-enabled products, conversation intelligence, or AI content operations.

Responsabilités

• Run client onboarding and delivery cadence for new AI experiences (timelines, action logs, comms).
• Facilitate design workshops to understand client requirements and objectives.
• Consolidate feedback across stakeholders into unified changes; enforce change control best practice.
• Coordinate internal teams (SMEs, content, customer success, sales).
• Maintain delivery standards: documentation, decision logs, acceptance criteria, and release notes.
• Identify and implement efficiencies.
• Build strong relationships to delight clients ensuring successful renewals.
• Identify new upsell/cross-sell opportunities.

Description du poste

Recourse AI is seeking a Senior Account Manager to own end-to-end delivery of client AI experiences on the Recourse AI platform, serving as the primary client contact and delivery lead. You will run onboarding, workshops, timelines and change control, coordinating internal SMEs, content, customer success and sales to ship high-quality solutions on time while protecting scope.

3–8 years in client-facing delivery and life sciences experience are preferred; this is a venture-backed startup with