Senior Account Manager

Recourse AI Ltd; Manchester; On-site; GBP 55,000 - 85,000; Full time

Job summary

Recourse AI is seeking a Senior Account Manager to own end-to-end delivery of client AI experiences on the Recourse AI platform, serving as the primary client contact and delivery lead. You will run onboarding, workshops, timelines and change control, coordinating internal SMEs, content, customer success and sales to ship high-quality solutions on time while protecting scope.

3–8 years in client-facing delivery and life sciences experience are preferred; this is a venture-backed startup with

Qualifications

• 3-8 years in client-facing delivery: project management, client services, implementation, or account management.
• Comfortable facilitating workshops and challenging clients to get crisp inputs and decisions.
• Strong written communication and documentation discipline.
• Experience in life sciences, pharmaceutical or medical communications industry, medical education, or training/enablement delivery
• Familiarity with training/field enablement concepts or simulation/learning products.
• Experience working with regulated content workflows (e.g., MLR).
• Exposure to AI-enabled products, conversation intelligence, or AI content operations.

Responsibilities

• Run client onboarding and delivery cadence for new AI experiences (timelines, action logs, comms).
• Facilitate design workshops to understand client requirements and objectives.
• Consolidate feedback across stakeholders into unified changes; enforce change control best practice.
• Coordinate internal teams (SMEs, content, customer success, sales).
• Maintain delivery standards: documentation, decision logs, acceptance criteria, and release notes.
• Identify and implement efficiencies.
• Build strong relationships to delight clients ensuring successful renewals.
• Identify new upsell/cross-sell opportunities.

Job description

Snr Account Manager / Account Manager (Customer Success Manager)

Deadline for applications, October 9th 2026

Company Description

Recourse AI are a venture-backed AI company on a mission to unlock the potential of every life sciences & healthcare professional around the world, transforming patient care. The company has a rapidly expanding customer-base, with their domain-specific AI agents reaching enterprise-wide adoption at some of the world’s largest health & life science organisations. The Recourse AI leadership team includes deep medical,AI and life sciences GTM experience. Our values sit at the heart of everything we do - we’re obsessive about potential, tenacity, transparency, and performance.

Role summary

We’re hiring a Snr Account Manager (Snr Customer Success Manager) to support our growing client base, reporting into the VP Customer Success. You will own the end-to-end delivery of new client AI experiences on the Recourse AI platform - running a repeatable delivery process. You’ll be the client-facing day to day contact and delivery project manager who drives decisions, keeps stakeholders aligned, and ships high-quality solutions on time while protecting scope. Ideal candidate will excel at stakeholder management, scope control, structured thinking, calm execution under pressure.

Key responsibilities

• Run client onboarding and delivery cadence for new AI experiences (timelines, action logs, comms)
• Facilitate design workshops to understand client requirements and objectives
• Consolidate feedback across stakeholders into unified changes; enforce change control best practice
• Coordinate internal teams (SMEs, content, customer success, sales)
• Maintain delivery standards: documentation, decision logs, acceptance criteria, and release notes.
• Identify and implement efficiencies
• Build strong relationships to delight clients ensuring successful renewals
• Identify new upsell/cross-sell opportunities

Required experience

• 3-8 years in client-facing delivery: project management, client services, implementation, or account management.
• Comfortable facilitating workshops and challenging clients to get crisp inputs and decisions.
• Strong written communication and documentation discipline.
• Experience in life sciences, pharmaceutical or medical communications industry, medical education, or training/enablement delivery

Preferred

• Familiarity with training/field enablement concepts or simulation/learning products.
• Experience working with regulated content workflows (e.g., MLR).
• Exposure to AI-enabled products, conversation intelligence, or AI content operations.

Why Re:course AI?

• You’ll take up a role in a high-growth, venture-backed tech start-up with potential for rapid growth and increasing responsibilities
• You’ll be given ownership and autonomy
• You’ll have a meaningful and profound impact to help unlock potential in healthcare and life sciences working with cutting edge AI technologies
• You’ll get to work with other passionate and bright people

Re:course AI is an equal opportunities employer and we pride ourselves on having a diverse team