Senior AI/IT Trainer

DGH Recruitment Limited; Greater London; On-site; GBP 60,000 - 81,000; Full time

Job summary

DGH Recruitment Limited is seeking a Senior IT Trainer/Senior IT AI Learning Specialist for a London-based law firm on a 12-month fixed term contract. The role focuses on integrating Microsoft 365, Copilot and AI tools into daily practice, delivering classroom, remote and desk-side training to staff.

You will partner with IT, business services and legal teams, design engaging training materials, maintain LMS and support adoption of new technologies.

Qualifications

• Strong experience delivering IT training within a law firm or professional services environment.
• Advanced knowledge of Microsoft 365 applications (Word, Excel, PowerPoint, Outlook, Teams, OneNote, OneDrive).
• Strong working knowledge of Microsoft 365 Copilot or similar generative AI tools, including prompt engineering techniques.
• Experience with NetDocuments.
• Experience supporting mobile devices and associated applications.
• Experience using eLearning development tools.
• Experience delivering remote training via Teams or similar platforms.
• TAP, Microsoft Certified Trainer (MCT) or equivalent certification.
• Excellent communication, organisational and interpersonal skills, with the ability to work under pressure and adapt to change.

Responsibilities

• Partner with the IT team, delivery leads, business analysts and solution architects to assess working practices and support improvements through targeted training.
• Support the integration and adoption of new technologies, including generative AI tools such as Microsoft Copilot, into daily working practices.
• Collaborate with legal and business services teams to understand workflows, identify inefficiencies and recommend technology-enabled solutions.
• Provide one-to-one coaching to improve productivity and effective use of firm-supported systems.
• Design, implement and deliver training programmes for existing systems and new technologies, including Microsoft 365, generative AI tools and the IT Induction.
• Deliver training in classroom, remote, desk-side and one-to-one formats, tailored to role and user needs.
• Create and maintain engaging training materials, user guides and video tutorials using eLearning tools.
• Maintain the Learning Management System (LMS), ensuring content and schedules remain current.
• Monitor user adoption, gather feedback and refine training programmes and configurations accordingly.
• Stay up to date with emerging technologies, AI regulation and Microsoft 365 capabilities to ensure relevant training delivery.
• Support course promotion, scheduling, registration tracking and assist with technical queries in collaboration with IT teams.

Skills

IT training

Microsoft 365

Copilot

AI tools

eLearning

Remote delivery

Communication

Education

Microsoft Certified Trainer (MCT)

Tools

NetDocuments

LMS

Microsoft Teams

Copilot

Job description

Salary: £70,000 - 70,000 per year

Requirements:

• Strong experience delivering IT training within a law firm or professional services environment
• Advanced knowledge of Microsoft 365 applications (Word, Excel, PowerPoint, Outlook, Teams, OneNote, OneDrive)
• Strong working knowledge of Microsoft 365 Copilot or similar generative AI tools, including prompt engineering techniques
• Experience with NetDocuments
• Experience supporting mobile devices and associated applications
• Experience using eLearning development tools
• Experience delivering remote training via Teams or similar platforms
• TAP, Microsoft Certified Trainer (MCT) or equivalent certification
• Excellent communication, organisational and interpersonal skills, with the ability to work under pressure and adapt to change

Responsibilities:

• Partner with the IT team, delivery leads, business analysts and solution architects to assess working practices and support improvements through targeted training
• Support the integration and adoption of new technologies, including generative AI tools such as Microsoft Copilot, into daily working practices
• Collaborate with legal and business services teams to understand workflows, identify inefficiencies and recommend technology-enabled solutions
• Provide one-to-one coaching to improve productivity and effective use of firm-supported systems
• Design, implement and deliver training programmes for existing systems and new technologies, including Microsoft 365, generative AI tools and the IT Induction
• Deliver training in classroom, remote, desk-side and one-to-one formats, tailored to role and user needs
• Create and maintain engaging training materials, user guides and video tutorials using eLearning tools
• Maintain the Learning Management System (LMS), ensuring content and schedules remain current
• Monitor user adoption, gather feedback and refine training programmes and configurations accordingly
• Stay up to date with emerging technologies, AI regulation and Microsoft 365 capabilities to ensure relevant training delivery
• Support course promotion, scheduling, registration tracking and assist with technical queries in collaboration with IT teams

Technologies:

• AI
• Copilot
• Excel
• Support
• Microsoft 365
• Mobile
• Office 365

More:

We are a London-based law firm offering a fantastic opportunity for a Senior AI IT Trainer/Senior IT AI Learning Specialist on an initial 12 Month Fixed Term Contract. Our team is focused on enhancing the integration of innovative technologies and supporting our staff through effective training programs. We provide a collaborative environment where you will work closely with various departments to foster improvements and efficiencies. Join us in transforming our approach to technology within the legal sector.

last updated 40 week of 2026