IT Training/Learning & Development Specialist

DGH Recruitment; Greater London; On-site; GBP 42,000 - 65,000; Full time

Job summary

IT Training/Learning & Development Specialist role in a London-based law firm requires delivering and improving technology training programs for lawyers and staff. You will design instructor-led, virtual and digital sessions, create courseware, and ensure materials stay current with firm technologies.

The position emphasizes user adoption, strong communication, and collaboration across regional and global learning efforts to support technology adoption firm-wide.

Qualifications

• Experience delivering and developing technology training in a professional services or corporate environment.
• Experience supporting user adoption of enterprise technologies.
• Familiarity with legal or professional services applications (e.g., iManage).
• Experience delivering training using virtual platforms (Microsoft Teams, Zoom).

Responsibilities

• Deliver Technology Learning & Adoption services aligned with global standards and regional business needs.
• Design and deliver instructor-led, virtual, and digital training to support technology adoption and user effectiveness.
• Deliver instructor-led and virtual training sessions for lawyers and business professionals.
• Develop courseware and user documentation aligned to business needs.
• Ensure all training materials are current, accurate, and aligned with firm technologies.
• Identify common challenges and recommend solutions.
• Reinforce best practices and promote efficient, consistent use of firm systems.
• Provide practical feedback on training approaches and delivery methods.
• Maintain awareness of changes to firm technologies and update learning materials accordingly.

Skills

Technology training

User adoption

Virtual training

Communication skills

Legal tech familiarity

Microsoft Teams

Zoom

Tools

iManage

Microsoft Teams

Zoom

Job description

IT Training/Learning & Development Specialist

A fantastic opportunity has arisen for a IT Training/Learning & Development Specialist to join our London based law firm on a permanent basis.

Responsibilities and Duties:

• Deliver Technology Learning & Adoption services aligned with global standards and regional business needs.
• Design and deliver instructor-led, virtual, and digital training to support technology adoption and user effectiveness.
• Deliver instructor-led and virtual training sessions for lawyers and business professionals.
• Develop courseware and user documentation aligned to business needs.
• Ensure all training materials are current, accurate, and aligned with firm technologies.
• Identify common challenges and recommend solutions.
• Reinforce best practices and promote efficient, consistent use of firm systems.
• Provide practical feedback on training approaches and delivery methods.
• Maintain strong working relationships with users across the region.
• Monitor training participation and feedback.
• Maintain awareness of changes to firm technologies and update learning materials accordingly
• Provide feedback and suggestions to improve learning programs, tools, and processes.
• Support regional and global learning efforts.

Knowledge, Sills and Experience:

• Experience delivering and developing technology training in a professional services or corporate environment.
• Experience supporting user adoption of enterprise technologies
• Familiarity with legal or professional services applications (e.g., document management systems such as iManage).
• Experience delivering training using virtual platforms (e.g., Microsoft Teams, Zoom).
• Strong communication skills, with the ability to engage users at all levels of the organization.
• Ability to understand user needs and recommend practical learning solutions.

IT Training/Learning & Development Specialist