Senior IT Trainer

Ropes & Gray LLP; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Ropes & Gray London is seeking a Senior IT Trainer to design and deliver high-impact learning solutions for a global professional services audience. The role combines adult learning with cutting-edge technology to create live and digital training, championing the adoption of AI tools across the firm.

You will lead onboarding, department-specific classes, and skills-based sessions for diverse audiences, leveraging AI for content creation.

Qualifications

• Bachelor’s degree and at least 5 years of training experience in a professional services environment.
• Exceptional learning agility with the ability to rapidly master and teach new enterprise software; knowledge of legal tech (iManage, Intapp, Litera) preferred.
• Experience using AI tools to improve training content creation.
• Self-starter with strong project management skills, capable of meeting tight deadlines in a high-pressure environment.
• Curious with a positive attitude and commitment to excellent service for internal and external clients.
• Mastery of adult learning principles and the ability to translate complex jargon into user-friendly language.
• Ability to build credibility with diverse stakeholders, maintain confidentiality, and adapt to a fast-changing culture.
• Ability to work independently and in a team, delivering all assigned work to departmental standards.

Responsibilities

• Lead engaging live and virtual training sessions for U.S. and international audiences, including onboarding and department-specific training.
• Design high-impact e-learning and materials using tools like Adobe Captivate and Camtasia.
• Leverage AI tools to create learning content and accelerate just-in-time resources.
• Promote AI tool adoption and identify opportunities to automate repetitive tasks.
• Partner with project teams from kickoff to post-project support, ensuring user-centered design and alignment with workflows.
• Analyze Help Desk data and user feedback to identify pain points and adapt curricula.
• Promote IT Training services across offices and prepare users for upcoming changes early in development.

Skills

Training experience

Professional services

Learning agility

AI in training

Project management

Adult learning

Stakeholder management

Education

Bachelor’s degree

Tools

Adobe Captivate

Camtasia

Intapp

Job description

Ropes & Gray is a global law firm that operates across 17 time zones and has more than 1,400 lawyers based in the United States, Europe and Asia who collaborate seamlessly to provide clients with high-quality representation in innovative industries that shape the global economy. Our clients include private equity firms, pharmaceutical and biotech companies, financial institutions, mutual funds, hospital systems, and more. Client by client, we’ve built a reputation for first-class work, a pragmatic approach, and impeccable standards of service and ethics. We count many of the world’s most respected companies and institutions as longtime clients, and serve organizations at all stages of development. Clients trust us with their most important matters because they know we understand their businesses and deliver the results they need.

Our deeply rooted culture of teamwork means that our lawyers work closely with colleagues around the world to provide support to clients. This collaborative approach encourages our lawyers to work alongside partners and clients on sophisticated matters. We work as a team to support a range of leading legal practices, including private equity, M&A, capital markets, finance, asset management, real estate, tax, antitrust, life sciences, health care, intellectual property, litigation & enforcement, data, privacy & cybersecurity, and business restructuring.

Ropes & Gray London is one of the largest offices in the Ropes & Gray network, and the hub of the firm’s EMEA network and set up in London in 2010. While we are now an established presence in the UK, we’ve retained all the buzz of our start-up years. It makes us a little bit different: it means we have the stature and resources of a major international law firm combined with the pace, inclusivity and career progression of a specialist firm. Our clients like to work with us. We are, of course, always professional, but we are personal, and personable with it. As a group, we’re international, diverse and our team is always professional, but uniquely personable. With around 26 partners, 110+ Lawyers and a trainee intake of 15, everybody in the office knows everyone else. That means that every hire we make is an important investment for the firm, because each team member has a distinct role to play in delivering excellent service to our clients.

The department

The Senior IT Trainer is a dynamic, tech-forward leader responsible for designing and delivering high-impact learning solutions for a global professional services audience. Combining adult learning principles with cutting-edge technology, they will create and lead live and virtual sessions, develop e-learning and other learning content, and champion the adoption of the Firm’s AI tools. The Senior IT Trainer serves as a critical bridge between project teams and the firm’s practitioners, advocating for the end user during project development.

The role

• Lead engaging live and virtual training sessions for U.S. and International audiences, including comprehensive new hire onboarding, weekly skills-based classes, and bespoke training tailored to specific departments. Manage all aspects of classroom administration and one-on-one coaching.
• Design high-impact e-learning and support materials using tools like Adobe Captivate and Camtasia.
• Leverage AI tools (e.g., ChatGPT, Harvey, Copilot) to create learning content and accelerate the development of "just-in-time" resources. Identify other opportunities to use AI to improve team efficiency.
• Accelerate user adoption of the Firm’s AI tools. Identify manual, repetitive tasks that can be optimized or automated using AI. Develop talking points on Firm AI tools and when to use each. Create practice exercises for just-in-time learning opportunities.
• Partner with project teams from initial kick-off through post-project support to ensure new technology initiatives meet practical business needs. Assess impact of technical changes on end users and legal workflows; advocate for user-centric design and customization. Proactively identify potential areas of resistance among learners and develop targeted training interventions to address concerns.
• Analyze Help Desk trend data and user feedback to identify pain points, targeting training and curriculum updates toward problem reduction.
• Proactively promote IT Training services across all offices, building firm-wide awareness of available resources. Proactively prepare users for change by promoting pending projects and updates early in the development cycle.

Qualifications and Skills

• Bachelor’s degree and a minimum of 5 years of training experience in a professional services environment. Law firm experience preferred.
• Exceptional learning agility and a proven record of rapidly mastering and teaching new, complex enterprise software. Knowledge of legal-specific technology (iManange, Intapp, Litera, etc.) is preferred.
• Experience using AI tools to improve training content creation.
• A self-starter with exceptional project management skills, ability to effectively estimate development time, prioritize tasks, meet tight deadlines, and deliver upon project commitments in a high-pressure environment.
• Curious and eager to take on new challenges with a positive attitude and a sincere commitment to provide excellent service to internal and external clients.
• Mastery of adult learning principles with a focus on translating complex technical jargon into "user-friendly" language.
• Ability to build credibility with diverse stakeholders, maintain confidentiality, and adapt to a fast-changing culture.
• Ability to work both independently and collaboratively as part of a team, producing all assigned work while adhering to departmental design standards.