Senior AI Deployment Architect

intercom; Greater London; Híbrido; GBP 90 000 - 130 000; Tempo integral

Resumo da oferta

Intercom is seeking a Senior AI Deployment Consultant to lead our largest, most complex customer deployments, combining top-tier project management with hands-on Intercom configuration. You’ll guide customers to measure impact and scale AI-powered support across the customer journey.

You will partner with engineers and cross-functional teams to design deployment strategies, manage timelines, and ensure value realization while adapting to fast-paced, evolving environments.

Qualificações

• 6+ years of experience in customer-facing implementation, deployment, or professional services in SaaS/AI
• Proven ability to manage large, complex projects with multiple stakeholders
• Strong technical aptitude for configuring software, integrations, APIs, and data flows

Responsabilidades

• Lead end-to-end deployment programs for large customers
• Define scope, success criteria, and timelines aligned with customer goals
• Serve as primary contact for customers throughout implementation
• Collaborate with Sales, Customer Success, Engineering, and Product teams
• Conduct discovery sessions to translate requirements into actionable plans
• Configure Intercom features and workflows with support from Forward Deployed Engineers
• Coordinate integrations, data migrations, and security reviews
• Track metrics like time-to-value and customer satisfaction
• Provide feedback to Product and R&D and help evolve deployment methodologies
• Maintain deployment templates and best practices

Conhecimentos

Project management

Customer deployments

Communication

APIs & integrations

Intercom/Salesforce

Ferramentas

Intercom

Zendesk

Salesforce

Descrição da oferta de emprego

Intercom is seeking a Senior AI Deployment Consultant to lead our largest, most complex customer deployments, combining top-tier project management with hands-on Intercom configuration. You’ll guide customers to measure impact and scale AI-powered support across the customer journey.

You will partner with engineers and cross-functional teams to design deployment strategies, manage timelines, and ensure value realization while adapting to fast-paced, evolving environments.