Senior Forward-Deployed Data Scientist for Enterprise Deployments

intercom; Greater London; Presencial; GBP 90.000 - 130.000; Jornada completa

Descripción de la vacante

Intercom is seeking a Forward Deployed Data Scientist to embed with strategic customers and drive enterprise-grade AI deployments. You will work with our RAD team to translate data insights into measurable outcomes and influence product strategy.

The role requires strong data science skills, production-grade Python, and a willingness to travel and work on-site with customers to build deep relationships and deliver impactful AI solutions.

Formación

• Proven ability to apply data science in real-world business contexts to drive measurable outcomes.
• Strong collaboration mindset; skilled at working across Sales, Success, Product, and Engineering.
• High adaptability and ownership: able to shift between deep technical analysis and high-level strategic framing.
• Excellent communication skills, both technical and non-technical.
• Rapid prototyping with systems thinking: you know when a customer needs a fast, bespoke answer, and when to build something others will keep using.
• Excellent SQL and production-aware Python, you write code other people can run, not just code that runs once and are experienced applying analytical and statistical methods to real business problems.
• Experience with AI/ML evaluation, LLM-driven applications, or conversational AI.
• Willing to travel and work on-site with customers to build deep relationships and uncover insights firsthand.

Responsabilidades

• Drive the adoption of Fin by helping customers automate and scale their support operations.
• Embed with strategic customers to understand their support workflows, data, and business challenges - to identify and implement opportunities where AI can deliver measurable impact.
• Steer customers toward best practices in measurement and AI adoption to realize the full value of Fin.
• Partner closely with Sales, Success, and Product to deliver seamless customer experiences and successful deployments, and to create feedback loops that shape product development.
• Use AI to prototype, test, and scale data-driven solutions, building tools that make us faster and more effective in driving Fin adoption and customer impact.

Conocimientos

Data science

SQL

Python

AI/ML

LLM

Stakeholder collaboration

Prototyping

Production code

Herramientas

Git

Cloud

Descripción del empleo

Intercom is seeking a Forward Deployed Data Scientist to embed with strategic customers and drive enterprise-grade AI deployments. You will work with our RAD team to translate data insights into measurable outcomes and influence product strategy.

The role requires strong data science skills, production-grade Python, and a willingness to travel and work on-site with customers to build deep relationships and deliver impactful AI solutions.