Senior Agentic AI Reliability Engineer

Ema Unlimited; Cootham; À distance; GBP 100 000 - 130 000; Plein temps

Avantages offerts par ce poste

Remote work

Equity

Health insurance

Résumé du poste

Ema Unlimited is building the world s leading Agentic AI platform to transform enterprise productivity. We seek a Senior Technical Support Specialist to own health, reliability and trust of deployed AI systems in production, partnering with Engineering, Product and Implementation.

You will diagnose multi-agent AI failures, drive RCA, and influence product roadmap with production insights while maintaining clear customer communication and on-call robustness.

Qualifications

• Experience with multi-agent AI systems.
• Strong incident management and RCA skills.
• Ability to communicate complex issues clearly to customers.

Responsabilités

• Diagnose failures in multi-agent AI environments.
• Contribute to reliability improvements and incident post-mortems.
• Escalate to engineering teams and help Product with production behavior insights.
• Maintain calm, factual communication with customers during incidents.
• Improve on-call hygiene and escalation clarity.

Connaissances

AI systems

Incident response

Root cause analysis

Production engineering

Customer communication

Formation

Bachelor's in CS/Engineering

Outils

AWS

GCP

Azure

Description du poste

Ema Unlimited is building the world s leading Agentic AI platform to transform enterprise productivity. We seek a Senior Technical Support Specialist to own health, reliability and trust of deployed AI systems in production, partnering with Engineering, Product and Implementation.

You will diagnose multi-agent AI failures, drive RCA, and influence product roadmap with production insights while maintaining clear customer communication and on-call robustness.