Senior Aftersales Service Advisor & Mentor

Arden White Limited; Taunton; On-site; GBP 23,000 - 32,000; Full time

Job summary

Arden White Automotive Recruitment Specialists presents an exciting opportunity for a Senior Service Advisor with a premium automotive brand. You will be the main contact for customers, guiding their service journey from booking to handover, while mentoring junior team members and driving departmental performance.

The role emphasizes professionalism, accuracy, and customer satisfaction, with a focus on coordinating with workshop, parts and sales to maintain smooth daily operations and high

Qualifications

• Experienced motor trade professional with Aftersales background.
• Computer literate and commercially aware.
• Hold a valid UK driving licence.

Responsibilities

• Deliver a high standard of customer service across all service interactions.
• Support and guide other service team members to achieve goals.
• Promote additional products and services to enhance the customer experience.
• Handle service bookings, customer updates, and follow-ups professionally.
• Ensure documentation is accurate and compliant with procedures.
• Liaise with workshop, parts, and sales to ensure smooth daily operations.

Skills

Aftersales experience

Motor trade

Tools

Computer literate

Job description

Arden White Automotive Recruitment Specialists presents an exciting opportunity for a Senior Service Advisor with a premium automotive brand. You will be the main contact for customers, guiding their service journey from booking to handover, while mentoring junior team members and driving departmental performance.

The role emphasizes professionalism, accuracy, and customer satisfaction, with a focus on coordinating with workshop, parts and sales to maintain smooth daily operations and high