Senior AEM Support Engineer | Technical Troubleshooter

Adobe; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading software company is seeking an experienced Experience Manager Technical Support Consultant in Greater London. The role requires strong technical knowledge of J2EE application servers and Java development, along with significant customer support experience. Responsibilities include providing technical assistance, advocating for customer needs, and troubleshooting issues. Candidates must have a Bachelor's degree and at least five years in customer care. Join a company recognized for its outstanding work environment and diverse culture.

Qualifications

• Strong technical knowledge of J2EE application servers, databases, and LDAP server technology.
• At least five years of full-time experience in customer care or support.
• Experience using AI-powered tools for enhancing customer service.

Responsibilities

• First point of contact for customer concerns related to technical issues.
• Field questions, log and work high-priority issues.
• Provide timely response/resolution to technical inquiries.

Skills

J2EE application servers

Java Development

ActionScript

JavaScript

HTML5

CSS

Windows server

Linux server

AI-powered tools

Debugging

Education

Bachelor's Degree or equivalent experience

Tools

Database

Jira

Linux

Java

Job description

A leading software company is seeking an experienced Experience Manager Technical Support Consultant in Greater London. The role requires strong technical knowledge of J2EE application servers and Java development, along with significant customer support experience. Responsibilities include providing technical assistance, advocating for customer needs, and troubleshooting issues. Candidates must have a Bachelor's degree and at least five years in customer care. Join a company recognized for its outstanding work environment and diverse culture.