SENIOR ADVICE OFFICER (Contract Holders)

Cyngor Caerdydd/Cardiff Council; Cardiff; On-site; GBP 22,000 - 28,000; Full time

Job summary

Cardiff Council is recruiting for a Welfare Liaison Officer to join the Welfare Liaison Team, delivering a face-to-face welfare benefit and money advice service to Contract Holders in Central Library and other community settings.

You will provide income maximisation, budgeting and benefit advice, and help set up affordable payment arrangements for rent, Council tax and utilities, with a focus on high-quality customer service and effective dispute resolution.

Qualifications

• Experience in welfare benefit or money advice is beneficial but not essential as training is provided.

Responsibilities

• Provide income maximisation, budgeting and benefit advice to Contract Holders.
• Help set up affordable payment arrangements for rent, Council tax and utilities.
• Deliver a high-quality face-to-face welfare service and resolve disputes constructively.

Job description

An exciting opportunity has arisen for a committed individual with excellent customer care skills to join the Welfare Liaison Team, providing a professional face to face welfare benefit and money advice service to Cardiff Council Contract Holders.

The temporary position is based in Central Library, with the role demanding lone working in Hubs on a regular basis, as well as other community settings. There will be joint working with the wider Money Advice Team, as required by service demand.

About the job

The temporary role includes income maximisation, budgeting advice, benefit advice and helping Contract Holdersset up affordable agreements to pay rent, Council tax and utilities.

You will have knowledge of Welfare Benefits and the options available to help those affected.

You will have experience of working with customers on a face to face and a commitment to providing a high-quality customer service. You will have good communication and IT skills and the ability to resolve disputes in a positive and constructive manner.

You will work well in a team, have excellent time management and a flexible approach.

Occasional evening and weekend working will be required.

What We Are Looking For From You

Experience of working in a benefit or money advice environment would be a considerable advantage but is not essential as training is provided.

The ability to speak other languages, in particular Welsh, Somali, Arabic or Polish would be an advantage.

The interview process for this role will be held face to face.

Additional information

This post is subject to a Disclosure and Barring Service Enhanced check.

Safeguarding and Child Protection are key priorities for the Council. We aim
to support children and vulnerable adults to ensure they are as safe as they
can possibly be. Our services and schools are committed to ensuring the
safety and protection of all children and vulnerable adults, and will take action
to safeguard their well-being, and acknowledge that children and vulnerable
adults have a right to protection. This is supported in the general ethos of the
Council and all schools.

This post is temporary until 31/03/2027.

Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools based staff the Headteacher / Governing Body.

This vacancy is suitable for post share.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

The interview process for this role will be held on a virtual basis using an appropriate online platform.

If you have any concerns around your ability to participate in a virtual interview process and/or for an informal discussion, after reading the job description, please contact Chris Tovey on 029 2087 1071.

We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.

Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website :

Important information you need read in order to complete your application:-

This document is available in Welsh / Mae’r ddogfen hon ar gael yn Gymraeg.

Job Category Admin / Clerical

Department Housing & Communities

Working Pattern/Contract Type Full Time Temporary