HUB OFFICER

Cyngor Caerdydd/Cardiff Council; Cardiff; Hybrid; GBP 12,000 - 15,000; Part time

Job summary

Cyngor Caerdydd/Cardiff Council is seeking a committed individual to join our West Hubs (Ely and Caerau Hub/Canton Library) team, delivering high quality front-line customer service on Housing Benefit, Council Tax Reduction, Welfare Reform and related services.

The role is part time (18.5 hours per week), temporary until 31 March 2027, with a pro-rata salary of £13,423 per annum. You will work as part of a team, engaging with partners and enabling tenant participation.

Qualifications

• You will have experience of working with customers, preferably face to face, with commitment to high quality customer service.
• Ability to resolve disputes in a positive and constructive manner.
• You will work well in a team and be flexible regarding location of work.

Responsibilities

• Provide a professional, high quality, customer-focused face-to-face service.
• Advise on Housing Benefit, Council Tax, Welfare Benefit, Money advice, Welfare Reform and related services.
• Assist in delivering a full Library service and Hub/Library events; engage with partners to maximise hub use and tenant participation.

Skills

Communication skills

IT skills

Dispute resolution

Teamwork

Flexibility

Welsh language

Job description

An exciting opportunity has arisen for a committed individual with excellent customer service skills to join our West Hubs (Ely and Caerau Hub/ Canton Library)

The hubs provide a professional front line advice service to customers on Housing Benefit & the Council Tax Reduction scheme, Housing including the Welfare Reform Act and a wide range of council services including library provision.

About the job

You will have experience of working with customers, preferably on a face to face basis with a commitment to providing high quality customer service.

To provide a professional, high quality, customer focuses face to face service.

To advise on Housing Benefit, Council Tax, Welfare Benefit, Money advice, Welfare Reform, Housing Enquiries, Homeless prevention and a wide range of general Council services, resolving enquiries at the first point of contact wherever possible.

To assist in the delivery of a full Library service and participate in the delivery of Hub/Library events. Engage with partners to maximise the use of the hub to include supporting and arranging events & encouraging tenant participation.

What We Are Looking For From You

You will have good communication and IT skills and the ability to resolve disputes in a positive and constructive manner.

You will work well in a team and will be required to be flexible, particularly in relation to location of work which may vary. Knowledge of other languages would be an advantage.

Additional information

This post is temporary until 31st March 2027.

This post is part time and will work 18.5 hours per week. The pro-rata salary is £13,423 per annum.

Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools based staff the Headteacher / Governing Body.

This post is subject to Disclosure Barring Service Enhance checks.

This vacancy it is NOT suitable for post share.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

Job Category Communities

Department Housing & Communities

Working Pattern/Contract Type Part Time Temporary