Senior Administrator - NHS Patient Care & Admin Lead

Birmingham and Solihull Mental Health NHS Foundation Trust; Birmingham; On-site; GBP 26,000 - 27,000; Full time

Job summary

The Senior Administrator at Finch Road in Birmingham supports Forward Thinking Birmingham (Children and Young People Division) with high‑quality administrative services. You will handle patient enquiries, maintain records, and support appointment and referral processes to ensure safe, effective care.

Working in a busy team, you will coordinate communications between clinical staff, patients and external partners, keep NHS systems up to date and maintain confidentiality and data protection

Qualifications

• At least 2 years administrative experience.
• Good command of written English.
• Knowledge of information governance and data protection.
• GCSEs including Maths and English at minimum; NVQ Level 3 in Administration or equivalent.

Responsibilities

• Handle patient enquiries via multiple channels and maintain accurate records.
• Support appointment and clinic management, including reminders and rescheduling.
• Coordinate communication between clinical teams, patients and external partners.
• Manage shared inboxes and assist with audits and reporting.
• Take minutes and support meetings; maintain filing and office systems.
• Ensure compliance with NHS policies on confidentiality and data protection.

Skills

Administrative experience

Written English

Minute taking

Information governance

Education

GCSEs including Maths & English

NVQ Level 3 in Business/Administration

Tools

Microsoft Office

Job description

The Senior Administrator at Finch Road in Birmingham supports Forward Thinking Birmingham (Children and Young People Division) with high‑quality administrative services. You will handle patient enquiries, maintain records, and support appointment and referral processes to ensure safe, effective care.

Working in a busy team, you will coordinate communications between clinical staff, patients and external partners, keep NHS systems up to date and maintain confidentiality and data protection