Patient Admin Lead — Healthcare Operations & Team Leadership

Circle Health Group; Birmingham; On-site; GBP 40,000 - 50,000; Full time

Benefits offered by this job

25 days holiday per year + bank hols (

Management Bonus Scheme

Private Pension Scheme

Private Healthcare Scheme

Friends & Family Hospital Discounts

Family Friendly policies

Non-contributory life insurance

Staff engagement hub with discounts

Wellbeing resources

Employee recognition programmes

Industry leading training and dev

Job summary

The Priory Hospital in Birmingham, part of Circle Health Group, is seeking a Patient Administration Manager to lead the Patient Administration department on a full-time basis (37.5 hours per week). The role includes managing day-to-day operations, driving KPIs and coordinating across departments to ensure high-quality patient care.

Ideal candidates will have healthcare administration experience, strong leadership and stakeholder engagement skills, and proficiency with patient pathways, data

Qualifications

• Proven experience in healthcare administration or operations management.
• Strong leadership and people management skills.
• Excellent communication and stakeholder engagement abilities.
• Strong understanding of patient pathway management, data protection, and service coordination.
• Proficient in patient administration systems and Microsoft Office.

Responsibilities

• Oversee day-to-day management of patient administration services, ensuring efficient, accurate, patient-centred processes.
• Lead, manage, and coordinate administration teams across relevant departments.
• Ensure services meet KPIs, RTT standards, and organisational targets.
• Provide clear leadership to administration leads, supervisors and teams.
• Recruit, train and develop administrative staff with performance reviews and development plans.
• Foster a positive, high-performing team culture aligned with organisational values.

Skills

Healthcare administration

People management

Communication

Patient pathway management/data保护

Patient administration systems

Tools

Microsoft Office

Job description

The Priory Hospital in Birmingham, part of Circle Health Group, is seeking a Patient Administration Manager to lead the Patient Administration department on a full-time basis (37.5 hours per week). The role includes managing day-to-day operations, driving KPIs and coordinating across departments to ensure high-quality patient care.

Ideal candidates will have healthcare administration experience, strong leadership and stakeholder engagement skills, and proficiency with patient pathways, data