Senior Administrator MSK Services

The Methodist Church in Britain; West of England; On-site; GBP 26,000 - 33,000; Full time

Benefits offered by this job

Agenda for Change salary

Full NHS benefits

27+ days' annual leave

NHS Pension Scheme membership

Development opportunities for all

Job summary

The six-month senior administrator post sits in the Sirona MSK administration team, supporting the MSK/POD Service for patients with musculoskeletal conditions. You will oversee day-to-day tasks of administrative colleagues across defined localities, covering appointments, workforce allocation, caseloads and patient communication, alongside EMIS records and data quality.

You will have line management responsibilities and may cover for a Band 5 Administration Lead.

Qualifications

• Experience of line managing, training and mentoring colleagues, including performance management
• Ability to handle complex, sensitive messages and complaints
• Strong written communication for bespoke letters and email correspondence
• Experience following SOPs/policies and contributing to service development
• Excellent communication and negotiation skills to engage colleagues

Responsibilities

• Oversee the day-to-day work of administrative colleagues across defined localities
• Manage appointment booking, workforce allocation, caseload management, patient communication and post-clinic actions
• Support development and maintenance of diaries, templates and documentation in the EMIS system
• Monitor data quality and support audits to identify improvement areas
• Line manage, train and mentor colleagues, including one-to-one meetings and performance management
• Support workforce planning, staffing levels and recruitment
• Deputise for Band 5 Administration Lead during absences

Skills

Line management experience

Handling sensitive information

Written communications

SOP adherence

Communication & negotiation

Education

NVQ level 3 in Business Administration

Tools

EMIS system

Job description

This six-month senior administrator post sits in the Sirona MSK administration team, which supports the MSK/POD Service for patients with musculoskeletal conditions. The core of the work is overseeing the day-to-day tasks of administrative colleagues across defined localities, covering appointments, workforce allocation, caseloads and patient communication, alongside EMIS records and data quality. It carries line management of colleagues and possible cover for a Band 5 Administration Lead. Visa sponsorship is not available for this role.

What the job involves

• Oversee the day-to-day work of administrative colleagues across defined localities
• Manage appointment booking, workforce allocation, caseload management, patient communication and post-clinic actions
• Support the development and maintenance of diaries, templates and documentation in the EMIS record system
• Monitor data quality, support audits and review performance information to find areas for improvement
• Manage and respond to concerns, complaints and adverse events, escalating to the line manager where necessary
• Line manage, train and mentor colleagues, including one-to-one meetings, wellbeing support and performance management
• Support workforce planning, maintaining staffing levels and recruitment
• Deputise for a Band 5 Administration Lead during absence

What’s required

Qualifications

• GCSE maths and English

Experience

• Experience of line managing, training and mentoring colleagues, including performance management

Skills & knowledge

• Handling complex, sensitive messages and complaints with colleagues, patients and external contacts
• Writing electronic correspondence, including bespoke letters
• Following SOPs and policies, and contributing ideas for service development
• Communication and negotiation skills to engage colleagues and build working relationships

Checks & eligibility

• Right to work in the UK, with at least 14 months left on any visa

Nice to have

• NVQ level 3 in Business Administration
• Administration experience relevant to the post
• Handling information confidentially and securely
• Delivering excellent customer service by telephone and in person
• Frequent, non-routine problem solving
• Experience of working in a health or social care or service-oriented organisation

What’s offered

• Agenda for Change salary
• Full NHS benefits
• 27+ days' annual leave
• NHS Pension Scheme membership
• Development opportunities for all colleagues and apprentices