Administrator

The Methodist Church in Britain; West Alvington; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Protected CPD time

Training pathways and leadership

Scholarships and funding for Care Cert

Job summary

Livewell Southwest is seeking a fixed-term administrator to join the Specialist Nursing Services’ administrative team. The role covers reception and phone enquiries, minute taking, and general record-keeping while supporting multiple services. It is a 12-month fixed-term post with a 37.5-hour week and potential job sharing.

Requirements include NVQ Level 2 or equivalent, GCSEs, and solid Word/Excel skills. You will work across a 7-day service and handle data, emails, and invoicing as part of the

Qualifications

• Relevant administrative experience in a health or similar setting preferred.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks and prioritise workload.

Responsibilities

• Provide day-to-day administrative support to Specialist Nursing Service so the team runs smoothly.
• Act as first point of contact for patients and professionals, handling enquiries confidentially.
• Handle reception, telephone, email and written queries on behalf of the service.
• Maintain electronic and hard copy records in line with policy.
• Arrange appointments, meetings and events, including bookings and documentation.
• Produce accurate minutes of meetings and distribute them as directed.
• Record complaints/ compliments and escalate as needed.
• Process correspondence and routine office duties.
• Collect data to monitor budgets and performance.
• Process invoices and support banking and petty cash.
• Monitor stock and order supplies and equipment.
• Input data to help access management information.

Skills

Microsoft Office

Communication

Time management

Initiative

Organizational skills

Confidentiality

Education

NVQ Level 2 or equivalent

GCSE or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Fixed-term administrator post in the administrative team of Specialist Nursing Services at Livewell Southwest, for 12 months or as a secondment. The role gives day-to-day support to the team, covering reception and telephone enquiries, record-keeping, appointment booking and minute taking. It serves the Continence, Lower Limb, DN Treatment Clinic, Tissue Viability and Lymphoedema services, on 37.5 hours a week with job share considered and an expectation of working across a 7-day service. Sponsorship under the Skilled Worker route is not available.

What the job involves

• Provide day-to-day administrative support to the Specialist Nursing Service so the team runs smoothly
• Act as first point of contact for patients, carers, healthcare professionals and partner organisations, handling enquiries professionally and confidentially
• Handle reception, telephone, email and written queries on behalf of the service
• Maintain accurate and timely electronic and hard copy records in line with policy
• Arrange appointments, meetings and events, including bookings, equipment and documentation
• Produce accurate minutes of meetings and distribute them as directed
• Record complaints, compliments, concerns and suggestions, resolving them where possible or escalating them
• Process correspondence and office support such as post, filing and photocopying
• Collect data and information to help managers monitor budgets and performance
• Process invoices for payment and support banking and petty cash
• Monitor stock and order supplies and equipment
• Input data and help operational staff access management information

What’s required

Qualifications

• NVQ Level 2 in a relevant subject, or equivalent qualifications, knowledge or experience
• GCSE or equivalent general education
• Intermediate word processing skills in Word and Excel

Experience

• Working in an administrative environment using computerised data systems
• Team working experience

Skills & knowledge

• Working knowledge of Microsoft Office, including Word and Excel
• Good understanding of confidentiality
• Good verbal and written communication, face to face and by telephone
• Prioritising own workload
• Using own initiative and knowing the limits of own role
• Organised, efficient and accurate

Other

• Flexible and adaptable, willing to learn new skills
• Willing to work across a 7-day service
• Working effectively as part of a team

Nice to have

• Computer or word processing qualification to NVQ Level 2 or equivalent
• ECDL
• Experience of working in a health or social care office environment
• Knowledge of a patient administration system
• Understanding of Data Protection legislation

What’s offered

• Protected CPD time
• Training pathways and leadership programmes
• Funding for qualifications such as the Care Certificate
• Nurse Training Scholarships
• Induction and preceptorship programmes