Senior Administrator MSK Services

Sirona-Care-; Bristol; On-site; GBP 26,000 - 36,000; Full time

Job summary

Sirona care & health in Bristol, North Somerset or South Gloucestershire is seeking a senior administrator to lead the MSK administration team. You will oversee daily admin activities, support recruitment, and help ensure high-quality patient services.

Key duties include line managing staff, training, mentoring, and ensuring SOPs are followed. The role involves workforce planning and potential deputising for Band 5 leads, within an NHS framework.

Qualifications

• GCSE Maths and English are required.
• NVQ level 3 in Business Administration is required.

Responsibilities

• Oversee day-to-day work of administrative colleagues across localities.
• Ensure appointment booking, workforce allocation, caseload management and patient communication run smoothly.
• Maintain and develop diaries, templates and documents in EMIS.
• Monitor data quality and support audits and reporting for improvements.
• Manage concerns, complaints and adverse events with escalation when needed.
• Line manage, train and mentor colleagues; conduct 1:1 meetings and wellbeing support.

Skills

Liaises with colleagues

Handles complex messages

Written correspondence

Line manages staff

Follow SOPs

Administration tasks

Confidential information handling

Customer service

Telephone and in-person support

Problem solving

Education

GCSE Maths and English

NVQ level 3 Business Administration

Job description

Job overview

Would you like to play a key role in a friendly and dedicated administration team, helping to ensure patients receive an efficient and high-quality service?

The Bristol MSK/POD Service provides care and support to patients with musculoskeletal conditions, and we are looking for an experienced and motivated administrator to join our team.

As a senior member of the Sirona MSK administration team, you will oversee the day-to-day work of administrative colleagues across defined localities. You will play an important role in ensuring administrative processes run smoothly and efficiently, including appointment booking, workforce allocation, caseload management, patient communication and post-clinic actions.

You will support the development and maintenance of diaries, templates and documentation within our electronic patient record system, EMIS. You will also be responsible for monitoring data quality, supporting audits and reviewing performance information to help identify opportunities for improvement.

The role will involve managing and responding appropriately to concerns, complaints and adverse events, escalating issues to your line manager where necessary.

Main duties of the job

As a senior member of the team, you will have line management responsibilities and will support the development of both new and existing colleagues through training, mentoring and day-to-day guidance. You will use your communication and negotiation skills to engage colleagues, build effective working relationships and achieve positive outcomes.

You will also support the Band 5 Administration Lead(s) with workforce planning and maintaining appropriate staffing levels, including involvement in recruitment. There may also be opportunities to deputise for a Band 5 Administration Lead during periods of absence.

The duties described are not exhaustive and may change over time in line with the needs of the service. Sirona's values are at the heart of everything we do and will be integral to the way you carry out your role.

Working for our organisation

Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas.

We are Sirona care & health – England’s largest provider of Adult’s and Children’s Community Services and we’d love for you to join us in Bristol, North Somerset or South Gloucestershire.

Agenda for Change Salary, full NHS benefits, 27+ days’ annual leave, and participation in the NHS Pension Scheme – just a glimpse of the benefits you’ll receive.

We welcome and encourage all applicants. We are committed to having a workforce that reflects the communities we support and are proactively seeking to improve the diversity of our workforce. We know diversity fosters creativity and innovation.

We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We aim to draw upon the widest possible range of views and experiences to meet the changing needs of our colleagues, partners and communities we serve.

Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different – we create development opportunities for all our colleagues and apprentices.

Detailed job description and main responsibilities

Please note, we cannot offer a Certificate of Sponsorship for this role.
If you currently require a visa to work in the UK, there must be a minimum of 14 months remaining until the expiry date. If you do not disclose your expiry date within your application, it may not be considered. Please only provide the expiry date and not your share code within your application.

If you refer to qualifications or employment within your supporting statement, that has not been included in your Qualifications, Training or Employment History, this information may be discounted.

Person specification

Qualification

• GCSE Maths and English
• NVQ level 3 Business Administration

Skills, Experience and Knowledge

• Liaises with colleagues, patients/clients and/or external contacts handling complex messages and complaints including sensitive information to help the team/service run efficiently and effectively.
• Creates written/electronic correspondence including bespoke letters
• Line manages, trains and mentors colleagues/new staff, conducting regular one to one meetings and providing wellbeing and emotional support, performance management and professional development.
• Expected to follow standard operating procedures (SOPs) and policies to support your role and contribute to ideas for service developments
• Administration work relevant to the position applied for
• Handling information confidentially and securely.
• Delivering excellent customer service on the telephone and in person
• Frequent, non-routine problem solving
• Working in a health/social care or service-oriented organisation

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Simon Emmerson Job title Service Support Lead Physiotherapy BNSSG Email address [emailprotected] Telephone number 03001256555