Senior Administrator - CFHD

NHS Jobs; Exeter; Hybrid; GBP 17,000 - 21,000; Part time

Job summary

Children and Family Health Devon is seeking a proactive and highly organised Business Support Senior Administrator to join the team, based at Capital Court in Exeter or Oaklands Court in Tiverton. You may be asked to work from CFHD offices occasionally.

This permanent, part-time role delivers essential administrative and customer-facing support to our pathways, ensuring smooth, efficient, and professional running of the service daily.

Qualifications

• GCSEs or equivalent required.
• NVQ Level 3 Business Administration or equivalent experience preferred.
• Clerical, administrative or reception experience is advantageous.

Responsibilities

• Diary management.
• Use of electronic systems.
• Preparation of electronic files.
• Producing letters and reports.
• Assisting with reporting and data compilation.
• Processing of incoming correspondence.
• Providing excellent customer service in person and on the phone.
• Support to clinical team members.

Skills

Clerical experience

Administrative skills

Customer service

Education

GCSEs or equivalent

NVQ level 3 Business Administration or equivalent

Tools

Microsoft Office

Word

Excel

Job description

Join Our Team! Ifyou are someone who thrives on keeping things running smoothly, loves being thefriendly face people rely on, and takes pride in organised, accurate work, thisrole will suit you perfectly!

We are seeking aproactive and highly organised Business Support Senior Administrator to joinour friendly team based at either Capital Court in Exeter or Oaklands Court in Tiverton. Youmay, however, be asked to occasionally work from either CFHD office.

This pivotal role provides essential administrative and customer facing support to our pathways, helping to ensure the smooth,efficient, and professional running of the service each day.

You will work closely with your business support colleagues,frontline clinicians, and managers delivering collaborative, accurate, andreliable secretarial and administrative support across the team.

This is a permanent position working part time 31.5 hours perweek.

Main duties of the job

• Diary management
• Use of electronicsystems
• Preparation ofelectronic files
• Producing lettersand reports
• Assisting withreporting and compilation of data
• Processing ofincoming correspondence
• Providing excellentcustomer service by responding to face to face and telephone queries in atimely and accurate way
• Support to clinicalteam members

About us

At Children and Family Health Devon, we are dedicated to improving the physical and mental health of children and young people acrossDevon and Torbay. We aim to create an environment where children and youngpeople can thrive and are committed to reducing health inequalities andproviding specialised support, empowering them to lead healthy, fulfillinglives.

We would like thepeople who work for Children and Family Health Devon to be understanding,patient and respectful. They should be trustworthy and make us feel safe andcomfortable. It is important that they use their skills and experience tolisten carefully in a non-patronising and non-judgemental way. When staff arepositive and friendly, they help to create an environment that is informal andwithout pressure.

Who we are

We are an alliance of NHS organisations led by DevonPartnership Trust. We are a group of professionals including psychologists,psychiatrists, occupational therapists, speech and language therapists,physiotherapists, nurses and many other professions.

With access to moors, sea and cities, there are plenty ofopportunities to enjoy Devon. Whether you enjoy spending time in the culturalhub of Exeter, exploring the Jurassic coastline or discovering the worldsurfing reserve in North Devon there really is something for everyone.

Job responsibilities

FullVacancy details can be found on the attached Job Description/PersonSpecification. Please refer to your suitability to the post in your supportinginformation from the role requirements or person specification.

Experience

• Good working knowledge of Microsoft Office packages including Outlook, Word, Excel
• Willing to undertake training relevant to the post
• Clerical, administrative or reception experience (minimum 1 year)
• Good knowledge of a wide range of office procedures
• Clerical, administrative or reception experience (minimum 2 years)
• Experience within a customer care, healthcare, education or social care setting

Qualifications

• Good general education e.g. GCSEs or equivalent
• NVQ level 3 Business Administration or equivalent experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.