business support administrator

Cardiff and Vale University Health Board; Clyst St. George; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Devon Partnership Trust is seeking a business support administrator to join a project launching a centralised administration hub coordinating physical health monitoring across Devon. You will manage central records, book appointments, handle DNAs and liaise with teams across the directorate, providing essential admin support in a busy healthcare setting.

You will work as part of a small team with excellent IT and communication skills, be comfortable with electronic records, and benefit from

Qualifications

• Excellent IT, communication and organisational skills.
• Experience with Microsoft Office and electronic records.
• Business Administration Level 3 / T Level in Management and Administration or equivalent.
• GCSE English and ongoing professional development.

Responsibilities

• Booking initial appointment slots within clinics or community settings.
• Managing waiting lists, cancellations and DNAs.
• Handling patient and referrer queries and supporting clinical staff with clinics and caseloads.

Skills

Excellent IT skills

Verbal and written communication

Organisational skills

Team player

Education

Business Administration Level 3 / T Level in Management and Administration

GCSE English

ICDL or equivalent

Tools

Microsoft Office Suite

Job description

An exciting opportunity has arisen for a business support administrator to join a project which is launching a centralised administration hub coordinating physical health monitoring activities across Devon. This will include holding central records of all patients who require physical health monitoring whatever service is supporting them, booking appointments, managing DNAs and liaising with teams across the directorate., Working as part of a small team, you will be involved in all aspects of the appointment booking process and follow up administration:

• Booking initial appointment slots within the clinic or community setting
• Managing waiting lists to book follow up appointments
• Managing cancellations and non-attendance
• Handling queries from patients and referrers
• Supporting clinical staff with managing clinics and caseloads, Please see the attached Job Description and Person Specification which will provide further information on this role.
  We are seeking an enthusiastic administrator with excellent IT, communication, and organisational skills. The role offers the opportunity for hybrid working., You will have experience of working in a team, providing administrative support in an office environment. The role involves communication, so we expect that you have excellent verbal and written skills. We expect you to have a working knowledge of Microsoft Office packages and be comfortable with working with electronic records.

Interacting with patients and the public you will be confident in giving non-clinical information and advice that improves their experience. Dealing with sensitive information daily, you will understand the importance of data security. You will often work under pressure and without direct supervision, so we are looking for someone confident and capable. You will prioritise tasks, and manage your own workload, providing support for your colleagues where required. You will become an important part of the team, working to ensure that every patient receives high quality care.,

• Excellent organisational skills. Ability to prioritise workload and adapt to change when required. Previous experience of working within an administrative or secretarial team. Experience of dealing with confidential and complex information. Previous experience of working in a Healthcare or Social Care administrative setting., Business Administration Level 3 / T Level qualification in Management and Administration, or equivalent experience.
• GCSE English or equivalent.
• Evidence of continuing professional and personal development., ICDL (International Computer Driving License), or equivalent experience., Intermediate IT skills in Microsoft Office Packages, ie Word, Excel, PowerPoint and Outlook. Working knowledge of a range of administrative procedures including diary management and arranging appointments. Experience or understanding of creating electronic records, electronic filing systems and electronic data base management. Ability to manage diverse workload whilst dealing with frequent interruptions. Ability to meet deadlines and to work under pressure. Exceptional organisational skills and ability to prioritise. Ability to work both independently and as part of a team. Ability to provide a high standard of secretarial support for meetings e.g. organising, booking venues and minute taking., Knowledge of our business and how it supports patient care.
  

  About Devon Partnership Trust

  We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery. We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do