Business Support Team Leader - CFHD

NHS Jobs; Torquay; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

NHS Jobs is seeking a full-time Band 4 Business Support Team Leader to join the Torbay Hospital team at John Parkes site, Torbay. You will lead a team of administrative staff to ensure smooth operation of physical health pathways across Torbay and South Devon.

Based at John Parkes site, the role focuses on proactive management, data validation, mailbox management and clinic planning within a supportive NHS environment.

Qualifications

• Good general education e.g. GCSEs or equivalent.
• NVQ level 4 Business Administration or equivalent experience.
• Qualification in supervisory or line management or relevant experience to NVQ 4 or equivalent level.

Responsibilities

• Provide day-to-day line management of up to eight direct reports.
• Address management issues such as workload, performance and absence.
• Manage mailbox and calendar oversight for the team.
• Plan clinics and coordinate scheduling activities.
• Validate data to ensure accuracy across systems.
• Oversee building compliance and related processes.

Skills

Line management

Office administration

Microsoft Office

Data validation

Education

GCSEs or equivalent

NVQ Level 4 Business Administration

Supervisory/line management experience

Tools

Microsoft Office Suite

Job description

We have an excitingopportunity for a full time 1.0wte, office-based Band 4 Business Support Team Leaderto join our friendly team working within our Torbay Business SupportTeam, based at our John Parkes site, Torbay Hospital .

You will be leading a team of business support colleagues to help ensure the smooth operational running of our services' physical health pathways across Torbay and South Devon.

Children and Family Health Devon(CFHD) is the place to be!

We have developedan innovative, integrated model of childrens community services and arelooking to appoint enthusiastic individuals within the business supportfunction. You will be joining a strong, enthusiastic and supportive group ofprofessionals who will be your peers and colleagues this provides a realsense of professional collaboration at work that will be an asset to your dailywork, your career development and your support network.

Main duties of the job

Are you ready to thrive in a fast-paced, dynamicenvironment?

We are looking for a proactive and organised individual to play akey role within our Torbay Business Support Team, overseeing a range ofessential administrative functions including:

• providing day-to-day linemanagement of up to eight direct reports
• dealing with management issues suchas workload, performance, absence etc
• mailbox management
• clinic planning
• data validation
• building compliance oversight

and more

About us

At Children and Family Health Devon, we are dedicated to improving the physical and mental health of children and young people acrossDevon and Torbay. We aim to create an environment where children and youngpeople can thrive and are committed to reducing health inequalities andproviding specialised support, empowering them to lead healthy, fulfillinglives.

We would like thepeople who work for Children and Family Health Devon to be understanding,patient and respectful. They should be trustworthy and make us feel safe andcomfortable. It is important that they use their skills and experience tolisten carefully in a non-patronising and non-judgemental way. When staff arepositive and friendly, they help to create an environment that is informal andwithout pressure.

Who we are

We are an alliance of NHS organisations led by DevonPartnership Trust. We are a group of professionals including psychologists,psychiatrists, occupational therapists, speech and language therapists,physiotherapists, nurses and many other professions.

With access to moors, sea and cities, there areplenty of opportunities to enjoy Devon. Whether you enjoy spending timeinthe cultural hub of Exeter, exploring the Jurassic coastline or discovering theworld surfing reserve in North Devon there really is something for everyone.

Job responsibilities

FullVacancy details can be found on the attached Job Description/PersonSpecification. Please refer to your suitability to the post in your supportinginformation from the role requirements or person specification.

Informationregarding the clinical pathways we support within Business Support can be foundon the Children and Family Health Devon website.

Person Specification

Qualifications

• Good general education e.g. GCSEs or equivalent
• Qualification in supervisory or line management or relevant experience to NVQ 4 or equivalent level
• NVQ level 4 Business Administration or equivalent experience
• Qualification in supervisory or line management or relevant experience

Experience

• Good working knowledge of Microsoft Office packages including Outlook, Word, Excel
• Good knowledge of a wide range of office procedures
• Clerical, administrative or reception experience (minimum 3 years)
• Experience in line management of administrative staff
• Experience within a customer care, healthcare or social care setting
• Good knowledge of a wide range of office procedures
• Experience of dealing with difficult HR/staffing issues
• Experience of Supervision of Staff
• Experience of HR Processes
• Experience in Minute Taking
• Good knowledge of a wide range of office procedures
• Experience of dealing with difficult HR/staffing issues
• Experience of Supervision of Staff
• Experience of HR Processes
• Experience in Minute Taking

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.