Senior Administrator - CFHD

NHS Jobs; Torquay; Hybrid; GBP 17,000 - 22,000; Part time

Job summary

Children and Family Health Devon is seeking a proactive Senior Administrator to join the team at the John Parkes site, Torbay Hospital. The role provides essential administrative and customer-facing support across pathways, helping to ensure smooth, efficient, and professional daily operations.

The post is permanent and part-time (22.5 hours per week). You will work closely with colleagues, frontline clinicians, and managers, delivering confidential secretarial and administrative support within

Qualifications

• Good working knowledge of Microsoft Office packages including Outlook, Word, Excel.
• Clerical, administrative or reception experience (minimum 1 year).
• Clerical, administrative or reception experience (minimum 2 years).

Responsibilities

• Diary management and use of electronic systems.
• Preparation of electronic and paper files; producing letters and reports.
• Assisting with reporting and data compilation; processing incoming correspondence.
• Providing excellent customer service face-to-face and over the phone.
• Support to clinical team members.

Skills

Microsoft Office

Reception experience

Customer care

Clerical experience

Education

GCSEs or equivalent

NVQ level 3 Business Administration

Job description

Join Our Team! If you are someone who thrives on keepingthings running smoothly, loves being the friendly face people rely on, andtakes pride in organised, accurate work, this role will suit you perfectly!

We are seeking a proactive and highly organised BusinessSupport Senior Administrator to join our friendly team based at our John Parkes site, Torbay Hospital. This pivotal role provides essential administrative andcustomer facing support to our pathways, helping to ensure the smooth,efficient, and professional running of the service each day.

You will work closely with your business support colleagues,frontline clinicians, and managers delivering collaborative, accurate, and reliable secretarial and administrative support across the team.

This is a permanent position working 22.5 hours perweek.

Main duties of the job

Diary management

Use of electronicsystems

Preparation ofelectronic and paper files

Producing lettersand reports

Assisting withreporting and compilation of data

Processing ofincoming correspondence

Providing excellentcustomer service by responding to face to face and telephone queries in atimely and accurate way

Support to clinicalteam members

About us

At Children and Family Health Devon, we are dedicated to improving the physical and mental health of children and young people acrossDevon and Torbay. We aim to create an environment where children and youngpeople can thrive and are committed to reducing health inequalities and providing specialised support, empowering them to lead healthy, fulfillinglives.

We would like thepeople who work for Children and Family Health Devon to be understanding,patient and respectful. They should be trustworthy and make us feel safe andcomfortable. It is important that they use their skills and experience tolisten carefully in a non-patronising and non-judgemental way. When staff arepositive and friendly, they help to create an environment that is informal andwithout pressure.

Who we are

We are an alliance of NHS organisations led by DevonPartnership Trust. We are a group of professionals including psychologists,psychiatrists, occupational therapists, speech and language therapists,physiotherapists, nurses and many other professions.

With access to moors, sea and cities, there are plenty ofopportunities to enjoy Devon. Whether you enjoy spending time in the culturalhub of Exeter, exploring the Jurassic coastline or discovering the worldsurfing reserve in North Devon there really is something for everyone.

Job responsibilities

FullVacancy details can be found on the attached Job Description/PersonSpecification. Please refer to your suitability to the post in your supportinginformation from the role requirements or person specification.

Person Specification

Experience

• Good working knowledge of Microsoft Office packages including Outlook, Word, Excel
• Willing to undertake training relevant to the post
• Clerical, administrative or reception experience (minimum 1 year)
• Good knowledge of a wide range of office procedures
• Clerical, administrative or reception experience (minimum 2 years)
• Experience within a customer care, healthcare, education or social care setting

Qualifications

• Good general education e.g. GCSEs or equivalent
• NVQ level 3 Business Administration or equivalent experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.