Business Support Administrator

Devon Partnership NHS Trust; Exeter; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

Devon Partnership NHS Trust in Exeter is hiring a Business Support Administrator to join a project launching a centralised admin hub coordinating physical health monitoring across Devon. You will handle central records, appointments, DNAs, and liaise with teams, offering frontline support to patients and staff.

The role emphasizes teamwork, IT fluency, and data security, with hybrid working and opportunities for training and career progression.

Qualifications

• Experience in an office environment providing administrative support.
• Working knowledge of Microsoft Office packages.
• Comfortable with electronic records and data handling.
• Ability to interact with patients and the public and provide non-clinical information.
• Understanding of data security and working under pressure.

Responsibilities

• Coordinate appointment booking within clinics or community settings.
• Manage waiting lists and follow-up appointments.
• Handle cancellations and non-attendance and respond to queries from patients and referrers.
• Support clinical staff with managing clinics and caseloads.
• Work as part of a small team to ensure high quality patient care.

Skills

Teamwork

Administrative support

Communication

Organisational skills

Data handling

Attention to detail

Tools

Microsoft Office

Electronic records systems

Job description

An exciting opportunity has arisen for a business support administrator to join a project which is launching a centralised administration hub coordinating physical health monitoring activities across Devon. This will include holding central records of all patients who require physical health monitoring whatever service is supporting them, booking appointments, managing DNAs and liaising with teams across the directorate. We are seeking an enthusiastic administrator with excellent IT, communication, and organisational skills. The role offers the opportunity for hybrid working. You will get job satisfaction in helping colleagues and patients efficiently and compassionately. You will be supported and trained to reach your professional best, with opportunities for continuing development, training and career progression. There's lots more to working at Devon Partnership Trust.

Working as part of a small team, you will be involved in all aspects of the appointment booking process and follow up administration:

• Booking initial appointment slots within the clinic or community setting
• Managing waiting lists to book follow up appointments
• Managing cancellations and non-attendance
• Handling queries from patients and referrers
• Supporting clinical staff with managing clinics and caseloads

About you

You will have experience of working in a team, providing administrative support in an office environment. The role involves communication, so we expect that you have excellent verbal and written skills. We expect you to have a working knowledge of Microsoft Office packages and be comfortable with working with electronic records. Interacting with patients and the public you will be confident in giving non-clinical information and advice that improves their experience. Dealing with sensitive information daily, you will understand the importance of data security. You will often work under pressure and without direct supervision, so we are looking for someone confident and capable. You will prioritise tasks, and manage your own workload, providing support for your colleagues where required. You will become an important part of the team, working to ensure that every patient receives high quality care.

Please see the attached Job Description and Person Specification which will provide further information on this role.