Senior Administrator

Vita Health Group; Worcester; On-site; GBP 25,000 - 30,000; Full time

Job summary

Spire Workplace Health, part of the Spire Healthcare Group, is looking for a Senior Administrator to join the Operations team on a fixed-term basis. You will support the Referrals team, act as a senior point of contact, and deputise for Operations Leads when needed.

You will mentor colleagues and manage escalated queries to ensure high-quality service across the UK. The role requires excellent communication, organisation and IT skills, with a collaborative team focused on delivering outstanding

Qualifications

• Recent administrative/customer-service experience.
• Confidence communicating in written and verbal form.
• Experience managing your own workload and others.
• Knowledge of administration best practices.

Responsibilities

• Provide senior guidance within the Referrals team and administration function.
• Deputise for Operations Leads when required and support colleagues.
• Manage escalated customer queries and complaints to deliver excellent service.

Skills

Administrative skills

Customer service

IT skills

Communication skills

Time management

Team coaching

Tools

MS Office

Job description

We have an exciting opportunity at Spire Workplace Health, part of the Spire Healthcare Group, for a Senior Administrator to join our Operations team on a fixed-term contract. In this varied and rewarding role, you will play a key part in supporting our Referrals team, acting as a senior point of contact and leading by example within the wider administration function. You'll also deputise for the Operations Leads when required, helping to ensure the smooth and efficient delivery of our services. Working closely with the Operations Team Leader, you'll provide guidance and support to colleagues, manage escalated customer queries and complaints, and use your problem-solving skills to deliver excellent service. This is an ideal opportunity for someone who thrives in a fast-paced environment, takes pride in delivering high-quality administrative support, and enjoys finding solutions for both customers and colleagues. We're looking for a motivated and organised individual with excellent communication, customer service, and administrative skills. In return, you'll join a collaborative and supportive team that is committed to delivering outstanding workplace health services to clients across the UK.

What do we do?

At Spire Workplace Health, we believe everyone deserves the opportunity to prioritise their health and wellbeing. That's why we work in partnership with organisations and employees nationwide to create healthier workplaces and positive outcomes for all.

Essential Requirements

• Must have recent administrative/customer-service experience
• Highly competent IT skills Confidence communicating in both a written and verbal manner
• Experience managing your own workload and other people's
• Knowledge of administration best practice

About You

• Attention to detail
• Responsible attitude and had a professional approach
• Team player, who can coach and mentor
• Excellent Time management and organisation skills

About Us

As part of Spire Healthcare, we’re proud to build on a legacy of improving lives for over 30 years and continue to deliver primary care physical and mental health services accessed through the NHS, via employer-funded care and at our network of private clinics.

Working here

We are an award-winning employer regularly recognised at industry events and our latest employee survey revealed the top reasons for working here as:

• Supportive teams and managers
• A positive and inclusive culture
• Strong well-being and mental health supportTrust, autonomy and flexibility

You will enjoy a competitive salary, flexible working options and a comprehensive benefits package – further details here Careers - Vita Health Group.

Equality Diversity & Inclusion

We are proud to be an equal opportunities employer dedicated to creating a workplace where everyone feels valued and supported. We actively support a range of initiatives include:

If you need any adjustments or assistance during the recruitment process we will be happy to help - please get in touch at [e-mail]

Additional information

All applicants must be legally entitled to work in the UK and subject to a DBS check at offer stage.Your application data is handled securely in accordance to UK GDPR guidelines.We may close jobs to new applications earlier than original stated closing date.