Senior Administrator

Fintelligent Search; Manchester; On-site; GBP 45,000 - 50,000; Full time

Benefits offered by this job

Performance bonus

25 days holiday

Private medical

Death in service

8% employer pension

Job summary

Fintelligent Search is seeking a Senior Administration Manager to take hands-on ownership of people, performance and delivery. You will manage the Client and Pension Administration teams, ensuring workloads, SLAs, quality and customer outcomes stay on track in a fast-paced, process-driven environment.

This hands-on role requires spotting issues early, challenging substandard performance and working with senior leadership to optimise how teams operate.

Qualifications

• Proven experience directing teams in a fast-paced, process-driven setting.
• Record of delivering against KPIs, SLAs, workload and quality targets.
• Experience developing people while maintaining accountability and standards.

Responsibilities

• Lead day-to-day management, workload allocation and performance of Client and Pension Administration teams.
• Monitor KPIs, SLAs, workloads, capacity, quality and backlogs; take action when performance drifts.
• Coach and develop team members while ensuring clear accountability and high operational standards.
• Identify bottlenecks and drive process improvements with senior leadership to enable growth.

Skills

People management

KPIs & SLAs

Performance coaching

Job description

Hands-on management role | Fast-paced, process-driven environment | Real ownership of team performance | Strong benefits package

If you’re an experienced people manager who thrives in a fast-paced, process-driven environment, this Senior Administration Manager role offers genuine ownership across people, performance, and operational delivery. You’ll manage the Client and Pension Administration teams, ensuring workloads, SLAs, quality and customer outcomes remain on track.

This is a hands-on management position within a scaling business. You’ll be expected to understand the detail, spot problems before they become issues, challenge performance when standards slip, and work closely with senior leadership to continually improve how the teams operate.

Package & Benefits

• Salary £45,000–£50,000 per annum, depending on experience.
• Performance-related bonus.
• 25 days’ annual holiday.
• Private medical healthcare.
• Death in service benefit.
• 8% employer pension contribution.
• EMI share option scheme.
• Office-based five days per week.

About the Company

You’ll be joining a rapidly growing financial services business with a different approach to delivering advice. Its model is highly process-driven, technology-enabled and focused on clear ownership, measurable performance and consistently high standards.

Key Responsibilities

• Lead the day-to-day management, workload allocation and performance of the Client and Pension Administration teams.
• Monitor KPIs, SLAs, workloads, capacity, quality and backlogs, taking action when performance moves off track.
• Coach and develop team members while maintaining clear accountability and high operational standards.
• Identify bottlenecks and process improvements, working with senior leadership to resolve issues and support continued growth.

About You

• Proven experience managing teams within a fast-paced, process-driven environment, ideally within a start-up or scaling business.
• Track record of managing KPIs, SLAs, workloads and performance against clear operational standards.
• Experience developing people while confidently addressing performance issues and maintaining accountability.

If you’re a hands-on manager who takes ownership, understands people and communication, and expects high standards from yourself and your team, this could be a strong opportunity to make a real impact.

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