Client Support Manager

Fintelligent Search Ltd; Manchester; On-site; GBP 45,000 - 50,000; Full time

Benefits offered by this job

Office-based role in Manchester

25 days annual leave

Private medical healthcare

Death-in-service benefit

8% employer pension contribution

EMI Share Option Scheme

Job summary

Fintelligent Search Ltd, based in Manchester, is seeking an experienced Client Support Manager to shape operational performance and customer outcomes as the business scales in Financial Services.

You will lead the Administration and Client Support function, managing capacity, improving processes and ensuring a first-class customer experience as the firm grows post-funding.

Qualifications

• Proven experience leading administration, operations, client support or back-office teams within Financial Services.
• Comfortable working in a fast-paced, process-led and KPI-driven environment.
• Experience managing SLAs, workloads, backlogs, productivity, quality and capacity.
• Strong people-management skills, with the ability to motivate, develop and hold teams accountable.

Responsibilities

• Lead the Administration and Client Support teams, managing workloads, capacity and resource planning.
• Drive performance against KPIs, SLAs, productivity, quality and customer-response measures.
• Monitor backlogs, identify bottlenecks and implement practical solutions to improve operational delivery.
• Work closely with senior leadership to identify operational risks and plan for growth.
• Improve processes, workflows and reporting across the administration and client support function.
• Support recruitment, onboarding, coaching and development of team members.
• Ensure the team delivers a consistently high standard of service throughout the customer journey.

Skills

People management

Operations management

Customer support

Process improvement

Data-driven decision making

Job description

Operational leadership | Financial Services experience | High-growth advice business | Genuine influence

Are you an experienced Client Support Manager looking for a role where you can shape operational performance, customer outcomes and the development of one of the fastest growing Financial Services firms in the country?

This is an opportunity to join a high-growth, purpose-led financial services business on a mission to make quality retirement planning and financial advice more accessible. Based in Manchester, you’ll lead the Administration and Client Support function - managing capacity, improving processes and ensuring a first-class customer experience as the business continues to scale after successful P.E backed funding. This is a monumental opportunity to carve out a career in an organisation that are revolutionising the financial advise industry.

Package & Benefits

• £45,000–£50,000 basic salary, plus performance-related bonus
• Monday–Friday hours with no weekends.
• Office-based role in Manchester
• 25 days’ annual leave
• Private medical healthcare
• Death-in-service benefit
• 8% employer pension contribution
• EMI Share Option Scheme
• Opportunity to influence the growth and development of a business-critical function

Key Responsibilities

• Lead the Administration and Client Support teams, managing workloads, capacity and resource planning.
• Drive performance against KPIs, SLAs, productivity, quality and customer-response measures.
• Monitor backlogs, identify bottlenecks and implement practical solutions to improve operational delivery.
• Work closely with senior leadership to identify operational risks and plan for growth.
• Improve processes, workflows and reporting across the administration and client support function.
• Support recruitment, onboarding, coaching and development of team members.
• Ensure the team delivers a consistently high standard of service throughout the customer journey.

About You

• Proven experience leading an administration, operations, client support or back-office team within Financial Services.
• Comfortable working in a fast-paced, process-led and KPI-driven environment.
• Experience managing SLAs, workloads, backlogs, productivity, quality and capacity.
• Strong people-management skills, with the ability to motivate, develop and hold teams accountable.
• Commercially aware, highly organised and confident using data to make operational decisions.
• Ideally, experience gained in a high-growth, scale-up or similarly fast-moving business.
• A hands-on leader who enjoys solving problems and improving how teams operate.