Senior Administraton Manager

Fintelligent Search; Manchester; On-site; GBP 45,000 - 50,000; Full time

Benefits offered by this job

Performance-related bonus

Office-based role 9–5:30

25 days annual leave

Private medical healthcare

Death-in-service benefit

8% employer pension contribution

EMI Share Option Scheme

Job summary

Fintelligent Search in Manchester is seeking an experienced Senior Administration Manager to influence operational performance, customer outcomes and team delivery within a financial services context.

You will lead a growing Administration and Client Support function, shaping processes, capacity and how the operation develops in a purpose-driven financial advice business.

Qualifications

• Proven experience managing an administration, operations, customer support or back-office team within Financial Services.
• Experience working in a fast-paced, process-led and KPI-driven environment.
• Experience managing SLAs, workloads, backlogs, productivity, quality and capacity.

Responsibilities

• Lead the Administration and Client Support teams, managing workloads, capacity and resource.
• Drive performance against KPIs, SLAs, productivity, quality and customer-response measures.
• Identify operational risks, bottlenecks and capacity challenges, working with senior leadership on solutions.
• Support recruitment, onboarding, development and continued improvement of the administration function.

Job description

Operational leadership | Financial Services experience | Mission-led advice business | Business-critical function

If you’re an experienced Senior Administration Manager with a background in Financial Services, this Manchester-based role offers genuine influence over operational performance, customer outcomes and team delivery.

You’ll lead a growing Administration and Client Support function within a purpose-driven financial advice business, with scope to improve processes, manage capacity and shape how the operation develops.

Package & Benefits

• Salary £45,000–£50,000 per annum, plus performance-related bonus.
• Monday to Friday, 9.00am–5.30pm, office-based.
• 25 days’ annual leave.
• Private medical healthcare, death-in-service benefit and 8% employer pension contribution.
• EMI Share Option Scheme.

About the Company

An independent financial advice business focused on making quality retirement planning more accessible. Its technology-enabled operating model combines structured processes with human support, within a culture of ownership, accuracy and continuous improvement.

Key Responsibilities

• Lead the Administration and Client Support teams, managing workloads, capacity and resource.
• Drive performance against KPIs, SLAs, productivity, quality and customer-response measures.
• Identify operational risks, bottlenecks and capacity challenges, working with senior leadership on solutions.
• Support recruitment, onboarding, development and continued improvement of the administration function.

About You

• Proven experience managing an administration, operations, customer support or back-office team within Financial Services.
• Experience working in a fast-paced, process-led and KPI-driven environment.
• Experience managing SLAs, workloads, backlogs, productivity, quality and capacity.

If you’re looking for a hands-on leadership role with genuine operational influence, we’d welcome a confidential conversation. Contact Fintelligent for more information or a confidential discussion.

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