Administration Team Manager

Eden Rose; West of England, Birmingham; Hybrid; GBP 33,000 - 55,000; Full time

Job summary

Eden Rose is recruiting an experienced Financial Planning Administration Team Manager to oversee a multi-office team across Bristol, Birmingham and Dorset, with travel between locations and a hybrid working policy.

Initially managing around 11 Administrators (potential to grow to 16), you will partner with Managing Directors and Advisers to ensure excellent client service, operational efficiency and consistent processes across practices.

Qualifications

• Strong line management experience within Wealth Management or Financial Planning.
• Experience with performance management, mentoring and objective setting.
• Understanding FCA regulatory environment and risk management.

Responsibilities

• Line managing and developing the team across multiple sites.
• Managing workloads and ensuring service levels and deadlines are consistently met.
• Holding regular 1-to-1s, setting objectives and managing performance and appraisals.
• Identifying training and development needs and supporting career progression.
• Recruiting and onboarding new team members.
• Identifying opportunities to improve processes, workflows and best practice.
• Supporting risk and complaint investigations alongside Compliance.
• Rolling out new processes and training across the team.
• Supporting the integration of acquired businesses and wider ad hoc projects.
• Working closely with senior stakeholders to ensure operational efficiency and excellent client outcomes.

Skills

Line management

Wealth Management knowledge

People development

Stakeholder engagement

Job description

Financial Planning Administration Team Manager

Location: Bristol, Birmingham or Dorset, with travel between offices

Salary: Up to £55,000

We are currently recruiting for an experienced Financial Planning Administration Team Manager to join a growing Wealth Management business, overseeing a team of Administrators across Bristol, Birmingham and Dorset.

You can be based on a hybrid-working policy from any of the three offices, with an expectation to travel between locations approximately once every two weeks, depending on your base with travel expenses covered. Dorset would typically require a visit once or twice a month.

We are looking for someone based in a location that is suitable for travel to all three sites.

You will initially manage a team of around 11 Administrators, with the potential for this to grow to around 16. Working closely with Managing Directors, Advisers and wider teams, you will be responsible for ensuring excellent client service, operational efficiency and consistent processes across the practices.

Key responsibilities include:

• Line managing, mentoring and developing the team.
• Managing workloads and ensuring service levels and deadlines are consistently met.
• Holding regular 1-to-1s, setting objectives and managing performance and appraisals.
• Identifying training and development needs and supporting career progression.
• Recruiting and onboarding new team members.
• Identifying opportunities to improve processes, workflows and best practice.
• Supporting risk and complaint investigations alongside Compliance.
• Rolling out new processes and training across the team.
• Supporting the integration of acquired businesses and wider ad hoc projects.
• Working closely with senior stakeholders to ensure operational efficiency and excellent client outcomes.

We are looking for someone with strong line management experience within Wealth Management or Financial Planning.

You will ideally have:

• Strong experience managing and developing an Administration or operations team.
• Excellent knowledge of Wealth Management processes.
• Experience with performance management, mentoring and objective setting.
• A proactive approach to process improvement and problem solving.
• The confidence to challenge and influence others.
• Excellent communication and organisational skills.
• The ability to manage multiple priorities while maintaining attention to detail and a strong client focus.
• An understanding of the FCA regulatory environment and effective risk management.

This is a great opportunity for an experienced Client Service Manager or senior Wealth Management professional looking for a role with genuine responsibility for people, processes and service delivery across multiple offices.