Senior Administrator

Reed; Cramlington; On-site; GBP 30,000 - 32,000; Full time

Job summary

Reed in Cramlington is seeking an experienced Senior Administrator to join a growing professional services firm. The role is client-facing, fast-paced, and requires taking ownership of tasks to support a busy team.

Key duties include onboarding clients, supporting AML checks, liaising with HMRC and other bodies, and maintaining accurate records. You will provide administration support to accountants and staff, ensuring smooth processes and strong client relationships.

Qualifications

• Experience in a professional office environment.
• Excellent attention to detail and organisational skills.
• Strong communication with clients and colleagues at all levels.
• Ability to manage multiple priorities and take initiative.
• Experience guiding or supporting other team members.

Responsibilities

• Manage client onboarding processes.
• Support compliance procedures, including anti-money laundering checks.
• Liaise with HMRC and external bodies.
• Request and chase client information and documentation.
• Provide administrative support to accountants and staff.
• Maintain accurate records and up-to-date files.
• Coordinate workflows and keep the team organised.
• Support and oversee administrative activities within the wider team.
• Deliver excellent customer service and build strong client relationships.

Skills

Administration experience

Organisational skills

Client communication

Multitasking

Proactive mindset

Problem solving

Team guidance

Job description

Salary: GBP30000 - GBP32000 per annum

Senior Administrator

A fantastic opportunity has arisen for an experienced Administrator to join a successful and growing professional services organisation based in Cramlington.

This is a varied, client-facing position that would suit someone who enjoys working in a fast-paced office environment, taking ownership of tasks and supporting a busy team. The successful candidate will play a crucial role in ensuring the smooth running of administrative processes while acting as a key point of contact for clients.

The Role

Working as part of a close-knit team, responsibilities will include:

• Managing client onboarding processes


• Supporting compliance procedures, including anti-money laundering checks


• Liaising with HMRC and other external bodies


• Requesting and chasing client information and documentation


• Providing administrative support to a team of accountants and professional staff


• Maintaining accurate records and ensuring files are up to date


• Coordinating workflows and helping to keep the team organised


• Supporting and overseeing administrative activities within the wider team


• Delivering excellent customer service and building strong client relationships

About You

The ideal candidate will:

• Have previous administration experience within a professional office environment


• Be highly organised with excellent attention to detail


• Be confident communicating with clients and colleagues at all levels


• Have the ability to manage multiple priorities effectively


• Be proactive and able to work using their own initiative


• Enjoy problem-solving and taking ownership of tasks


• Have some experience providing guidance or support to other team members

Experience within an accountancy practice is advantageous but not essential.

What's on Offer?

• Salary between £30,000 - £32,000


• 23 days annual leave plus bank holidays


• Company pension scheme


• Employee discounts platform offering savings across retail, travel and leisure


• Relaxed and friendly working environment


• Casual dress code


• Free on-site parking


• Accessible location with excellent transport links


• Supportive management team and genuine long-term career prospects

The Culture

This organisation prides itself on its friendly, collaborative environment. You'll be joining a sociable team that enjoys regular company events, networking opportunities and celebrating success together. They are looking for someone who brings enthusiasm, positivity and a team-focused attitude, alongside strong organisational skills.