Client Support Administrator

Adjacency Recruitment Group; Gloucester; Hybrid; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Flexible and hybrid working

25 days holiday + bank holidays

Exposure to a variety of clients

Job summary

A growing accountancy firm in Gloucester is seeking a Client Support Administrator to join their team. Candidates should possess strong communication and customer service skills, be organized, and have previous office experience. The role offers flexible and hybrid working options and exposure to a variety of clients. Ideal for those looking to build a career in a supportive environment.

Qualifications

• Previous office-based experience, ideally in accountancy or finance.
• Able to work independently and suggest improvements.
• Comfortable prioritizing and managing workload.

Responsibilities

• Deliver administrative support across departments and onboard new clients.
• Handle incoming calls and respond to client queries.
• Offer reception cover and create a professional first impression.
• Monitor emails and ensure deadlines are met.
• Improve processes and efficiencies.
• Prepare letters and reports.
• Keep client records accurate and up to date.

Skills

Strong communication skills

Customer service skills

Attention to detail

Proactive follow-up

Organizational skills

Microsoft Office proficiency

Job description

Overview

We are partnering with a rapidly growing client in the accountancy space, who is looking for a well-rounded Client Support Administrator to join their respected and growing team of business advisors in their Gloucester office.

You will be joining a company of trusted advisors to a wide range of clients, from ambitious start-ups and family businesses to established multimillion-pound groups. Their services cover everything from audit, tax, and advisory, to probate and wealth management, meaning you’ll gain exposure to many different aspects of the business world.

Responsibilities

• The client support administrator will be delivering administrative support across departments, onboarding new clients, requesting records, completing compliance checks, updating systems, and following up on communications.
• Handling incoming calls, dealing with enquiries, and providing routine responses to client queries.
• Offering reception cover as needed, welcoming visitors and providing a professional first impression.
• Monitoring and following up on emails and meetings with clients and prospects to ensure deadlines are met.
• Identifying opportunities to improve processes and efficiencies.
• Typing, formatting, and preparing letters and reports.
• Filing, scanning, and processing client documents.
• Keeping client records accurate and up to date.

What we’re looking for

• A strong communicator with excellent customer service skills, detail-focused and proactive in following up requests.
• Highly organised, thorough, and conscientious.
• Friendly, approachable, and enthusiastic, always willing to support colleagues.
• Able to work independently, use your initiative, and suggest improvements.
• Previous office-based experience (ideally within accountancy or finance) and confident using Microsoft Office.
• Comfortable prioritising and managing your own workload while remaining flexible to meet client and team needs.

What you get in return

• Exposure to a wide variety of clients
• Flexible and hybrid working
• 25 days holiday + bank holidays

We are looking for a people person, someone who is extremely organised, can manage their time well, with exciting customer service skills.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Administrative

Industries

• Accounting