Client Services Administrator

Sol Recruitment Ltd; Stone; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Hybrid work

25 days annual leave + public holidays

Company sick pay

Mental health support

Christmas shutdown period

Team-building events

Casual dress Fridays

Career progression opportunities

Job summary

Sol Recruitment Ltd in Stone is seeking a proactive Client Services Administrator to join a busy, supportive team. The role focuses on delivering excellent customer service, handling client requests accurately, and maintaining effective records.

Hybrid working in Stone offers a balanced schedule and opportunities for professional development. The ideal candidate has administrative experience, strong IT and communication skills, and the ability to prioritise multiple tasks in a fast-paced

Qualifications

• Experience in an administrative role.
• Strong IT skills and confidence using business social media platforms.
• Excellent written and verbal communication skills.
• High level of accuracy and attention to detail.
• Ability to prioritise workloads and meet deadlines.

Responsibilities

• Action client instructions in a timely and professional manner.
• Manage customer payments received at the office.
• Process incoming correspondence, including emails and written communications.
• Maintain accurate records and perform data entry tasks.
• Produce and distribute remittance information to clients.
• Complete banking procedures, including payment posting and associated administration.
• Conduct investigations to obtain updated contact information where required.
• Provide administrative support to operational teams.
• Respond to client enquiries via telephone, email, and social media channels.
• Deliver a high standard of service while maintaining accuracy and attention to detail.

Skills

Administration experience

IT skills

Written and verbal communication

Attention to detail

Time management

Teamwork

Tools

Microsoft Office

CRM systems

Job description

Client Services Administrator

£26,230 per annum
Hybrid (Stone)

A well-established organisation is seeking a proactive and detail-oriented Client Services Administrator to join its busy and supportive team.

This role is ideal for an experienced administrator who enjoys building strong client relationships, delivering excellent customer service, and managing a varied workload in a fast-paced environment. The successful candidate will play a key part in ensuring client requests are handled efficiently, professionally, and accurately.

Key Responsibilities

• Action client instructions in a timely and professional manner.
• Manage customer payments received at the office.
• Process incoming correspondence, including emails and written communications.
• Maintain accurate records and perform data entry tasks.
• Produce and distribute remittance information to clients.
• Complete banking procedures, including payment posting and associated administration.
• Conduct investigations to obtain updated contact information where required.
• Provide administrative support to operational teams.
• Respond to client enquiries via telephone, email, and social media channels.
• Deliver a high standard of service while maintaining accuracy and attention to detail.

About the Candidate

• Previous experience in an administrative role.
• Strong IT skills and confidence using business social media platforms.
• Excellent written and verbal communication skills.
• A high level of accuracy and attention to detail.
• The ability to prioritise workloads and manage changing deadlines.
• A resilient and adaptable approach to work.
• Strong organisational and time management skills.
• A professional, personable, and customer-focused attitude.
• The ability to work independently and as part of a collaborative team.

What's on Offer?

• Salary of £26,230 per annum.
• Hybrid working arrangement.
• Structured training and development programme.
• 25 days annual leave plus public holidays.
• Company sick pay scheme.
• Mental health support, including access to private counselling.
• Christmas shutdown period.
• Regular team-building and social events.
• Casual dress Fridays.
• A friendly and supportive working environment.
• Genuine opportunities for career progression and professional development.