Senior Admin Team Lead

Sirona-Care-; West of England; On-site; GBP 32,000 - 42,000; Full time

Job summary

Sirona care & health in Bristol, North Somerset and South Gloucestershire seeks a Senior Admin Team Lead to supervise an administrative team delivering timely diagnostic and service delivery support across Children’s Autism Assessment Service.

You will manage waiting lists, records and performance data, while supporting recruitment, audits and continuous improvement in a busy NHS-aligned setting.

Qualifications

• Educated to GCSE standard or an equivalent.
• Safeguarding Children Training at Level 2.
• NVQ Level 3/QCF in administration or equivalent level of knowledge and experience.

Responsibilities

• Supervise, line manage, train and support administrative staff, including regular one-to-ones, performance management and development.
• Coordinate and prioritise the team’s workload, clinics, appointments, meetings and diaries.
• Manage waiting lists, referrals, appointments and clinical records to support timely access to assessment.
• Maintain accurate records, data and performance information in line with information governance and confidentiality requirements.
• Handle complex enquiries, sensitive information and complaints professionally, escalating issues and risks where appropriate.
• Support recruitment, including interviews and new starter requirements.
• Contribute to audits, KPI monitoring, performance reporting and CQC assurance.
• Identify and support improvements to administrative processes, policies and systems.
• Deputise for managers within the scope of the role and support effective office management.

Skills

Team supervision

Task prioritisation

Clear communication

Microsoft Office

Data protection

Patient administration

Waiting list management

NHS experience

Multi-professional teamwork

Patient relations

Education

GCSE or equivalent

Safeguarding Level 2

NVQ Level 3 / QCF in administration

Tools

Microsoft Office Suite

Job description

Please note that if you apply for a position with Sirona care & health, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac Account and email accounts.

We reserve the right to close this vacancy early if sufficient applications are received prior to the advertised closing date.

Job overview

Are you an experienced administrator with strong team leadership skills who enjoys keeping busy services organised, responsive and running smoothly? We are looking for a Senior Admin Team Lead to join our Children’s Autism Assessment Service and play a key role in supporting the delivery of timely, quality diagnostic assessments for children and families across Bristol, North Somerset and South Gloucestershire.

In this role, you will provide day-to-day supervision to the administrative team, helping colleagues to deliver consistent standards of service while ensuring that waiting lists, referrals, appointments, records, data and performance information are managed effectively. You will be confident prioritising competing demands, resolving issues and adapting to changing service needs, while maintaining a calm, professional and supportive approach.

You will work closely with children, young people, parents and carers, health professionals and other organisations, handling sensitive information and potentially challenging situations with professionalism and empathy. You will also contribute to recruitment, staff development, performance management, service reporting, audit and continuous improvement.

This is an opportunity to use your administrative and people-management experience in a service that makes a meaningful difference to children and families. If you are organised, approachable and motivated by delivering a high-quality service, we would welcome your application.

Main duties of the job

• Supervise, line manage, train and support administrative staff, including regular one-to-ones, performance management and development.
• Coordinate and prioritise the team’s workload, staffing requirements, clinics, appointments, meetings and diaries.
• Manage waiting lists, referrals, appointments and clinical records to support timely access to assessment.
• Maintain accurate records, data and performance information in line with information governance and confidentiality requirements.
• Handle complex enquiries, sensitive information and complaints professionally, escalating issues and risks where appropriate.
• Support recruitment, including interviews and new starter requirements.
• Contribute to audits, KPI monitoring, performance reporting and CQC assurance.
• Identify and support improvements to administrative processes, policies and systems.
• Deputise for managers within the scope of the role and support effective office management.

Working for our organisation

Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas.

We are Sirona care & health – England’s largest provider of Adult’s and Children’s Community Services and we’d love for you to join us in Bristol, North Somerset or South Gloucestershire.

Agenda for Change Salary, full NHS benefits, 27+ days’ annual leave, and participation in the NHS Pension Scheme – just a glimpse of the benefits you’ll receive.

We welcome and encourage all applicants. We are committed to having a workforce that reflects the communities we support and are proactively seeking to improve the diversity of our workforce. We know diversity fosters creativity and innovation.

We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We aim to draw upon the widest possible range of views and experiences to meet the changing needs of our colleagues, partners and communities we serve.

Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different – we create development opportunities for all our colleagues and apprentices.

Interested? View our benefits leaflet which you can find attached to this vacancy.

Detailed job description and main responsibilities

Please see the attached Job Description for a full list of duties and responsibilities before applying for this position.

Please note, we cannot offer a Certificate of Sponsorship for this role.
If you currently require a visa to work in the UK, there must be a minimum of 14 months remaining until the expiry date. If you do not disclose your expiry date within your application, it may not be considered. Please only provide the expiry date and not your share code within your application.

If you refer to qualifications or employment within your supporting statement, that has not been included in your Qualifications, Training or Employment History, this information may be discounted.

Qualifications

• Educated to GCSE standard or an equivalent
• Safeguarding Children Training at Level 2
• NVQ Level 3/QCF in administration or equivalent level of knowledge and experience

Experience Skills & Knowledge

• Experience of supervising a team
• Experience in prioritising tasks from a number of people
• Experience in communicating clearly both verbally and in writing
• Experience using Microsoft Office systems with good keyboard skills
• An understanding of data protection, patient confidentiality and freedom of information
• An understanding of patient administration and other related systems
• Experience of patient booking and waiting list management
• Experience of working in an NHS organisation or similar
• Experience of prioritising work in a busy, multi-professional team environment
• Experience of communicating with patients/clients where there may be barriers of acceptance or understanding

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.