Administrator

Sirona-Care-; West of England; On-site; GBP 26,000 - 27,000; Full time

Job summary

Sirona care & health CIC in Bristol, North Somerset and South Gloucestershire is hiring an Administrator for the NHS AfC Band 3. This 6-month fixed-term contract (potential secondment) is full time (37.5 hours) with flexible working. Salary £25,760 - £27,476 per annum.

Join the MSK administration team and help coordinate referrals, appointments, and patient queries using eReferral and EMIS. You will work with patients, clinicians and colleagues to keep the patient pathway running smoothly from

Qualifications

• Knowledge of administration work relevant to the position.
• Proficient IT skills including Word and Excel and databases.
• NHS experience.
• Knowledge or current use of EMIS.

Responsibilities

• Provide a professional and courteous service to a range of customers, liaising with patients/clients, carers, families, health professionals and other organisations. May meet and welcome visitors.
• Respond to unexpected and challenging situations which may include contact with patients in emotional situations maintaining a calm and professional approach (support available).
• Gives non-clinical advice and signposts appropriately, e.g. to clinical colleagues
• Able to escalates issues and risks to line manager as appropriate.
• Liaises with colleagues, patients/clients and/or external contacts regarding complex messages and patient queries including sensitive information to help the team/service run efficiently and effectively.
• Adapt communication and use different communications methods according to diverse range of patient/client/customer needs and situations.
• Responsible for the creation of written and electronic templates, and creation of bespoke letters with guidance.
• Responsible for maintaining awareness of developments/priorities at work.
• May provide training for colleagues/new staff and/or day-to-day supervision as appropriate and with support.

Skills

Knowledge of Administration work

IT skills including Word and Excel

NHS Experience

EMIS knowledge

Education

GCSE English and Maths

Level 3 NVQ in Business administration

Tools

EMIS system

Job description

Main area Administration Grade NHS AfC: Band 3 Contract Fixed term: 6 months (Will be secondment if internal mover) Hours

• Full time
• Flexible working

37.5 hours per week Job ref 083-8280157-HO

Employer Sirona care & health CIC Employer type NHS Site North Somerset, Bristol and South Glos. Town Bristol Salary £25,760 - £27,476 per annum Salary period Yearly Closing 04/10/2026 23:59

Administrator

NHS AfC: Band 3

Please note that if you apply for a position with Sirona care & health, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac Account and email accounts.

We reserve the right to close this vacancy early if sufficient applications are received prior to the advertised closing date.

Job overview

Do you enjoy being organised, solving problems and making a difference to people’s experience of healthcare? Join our MSK administration team and play an important role in keeping the patient pathway running smoothly from referral through to onward care.

You’ll be at the heart of the service, working closely with patients, clinicians and colleagues to coordinate appointments, manage referrals and caseloads, complete post clinic actions and arrange onward referrals. You’ll use systems including e Referral and EMIS to ensure information is accurate, up to date and patients receive the right support at the right time.

Every day will bring something different. You’ll respond to patient queries, manage complex or sensitive information and work with colleagues and external organisations to resolve issues and keep things moving. You’ll need excellent communication skills, a calm and professional approach and the confidence to use your initiative when solving problems.

If you’re organised, approachable and enjoy working as part of a busy team where your work directly supports patients and clinicians, we’d love to hear from you.

Main duties of the job

• Provides a professional and courteous service to a range of customers, liaising with patients/clients, carers, families, health professionals and other organisations. May meet and welcome visitors.
• Will be expected to respond appropriately to unexpected and challenging situations which may include contact with patients in emotional situations maintaining a calm and professional approach (support available).
• Gives non-clinical advice and signposts appropriately, e.g. to clinical colleagues
• Able to escalates issues and risks to line manager as appropriate.
• Liaises with colleagues, patients/clients and/or external contacts regarding complex messages and patient queries including sensitive information to help the team/service run efficiently and effectively.
• Will be expected to adapt communication and use different communications methods according to diverse range of patient/client/customer needs and situations.
• Responsible for the creation of written and electronic templates, and creation of bespoke letters with guidance.
• Responsible for maintaining awareness of developments/priorities at work.
• May provide training for colleagues/new staff and/or day-to-day supervision as appropriate and with support.

Working for our organisation

Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas.

We are Sirona care & health – England’s largest provider of Adult’s and Children’s Community Services and we’d love for you to join us in Bristol, North Somerset or South Gloucestershire.

Agenda for Change Salary, full NHS benefits, 27+ days’ annual leave, and participation in the NHS Pension Scheme – just a glimpse of the benefits you’ll receive.

We welcome and encourage all applicants. We are committed to having a workforce that reflects the communities we support and are proactively seeking to improve the diversity of our workforce. We know diversity fosters creativity and innovation.

We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We aim to draw upon the widest possible range of views and experiences to meet the changing needs of our colleagues, partners and communities we serve.

Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different – we create development opportunities for all our colleagues and apprentices.

Interested? View our benefits leaflet which you can find attached to this vacancy.

Detailed job description and main responsibilities

Please see the attached Job Description for a full list of duties and responsibilities before applying for this position.

Please see the attached Job Description for a full list of duties and responsibilities before applying for this position.

Please note, we cannot offer a Certificate of Sponsorship for this role.
If you currently require a visa to work in the UK, there must be a minimum of 14 months remaining until the expiry date. If you do not disclose your expiry date within your application, it may not be considered. Please only provide the expiry date and not your share code within your application.

If you refer to qualifications or employment within your supporting statement, that has not been included in your Qualifications, Training or Employment History, this information may be discounted.

Person specification

Knowledge, Skills & Experience

• Knowledge of Administration work relevant to the position applied for
• Range of IT skills including Electronic Communications. Word and Excel including data bases
• NHS Experince
• Knowledge or current use of EMIS

Qualifications

• GCSE English and Maths
• Level 3 NVQ in Business administration

Employer certification / accreditation badges

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.