Specialist Falls Service Administrator

Sirona-Care-; Bristol; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

NHS benefits

Free parking

Job summary

Sirona care & health is seeking an Administrator for the Specialist Falls Service in Bristol. You will manage referrals, data accuracy, and triage support while coordinating equipment and stock to ensure clinicians can focus on patient care. The role offers NHS benefits and a stable, permanent post.

The position is full-time (37.5 hours, Monday to Friday) based at Southmead Health centre with free parking. You will be part of a friendly team committed to high-quality, patient-centred service.

Qualifications

• GCSEs including maths and English.
• NVQ Level 3 in IT or equivalent.

Responsibilities

• Support day-to-day administration to keep the service running.
• Handle referrals and input data on EMIS per protocols.
• Answer telephone enquiries professionally and empathetically.
• Provide wide admin support including letters, documents, scanning, minute taking.
• Deliver excellent customer service aligned with Sirona values.
• Manage priorities and deadlines in a changing environment.
• Attend team meetings and performance reviews.

Skills

Excellent communication

Interpersonal skills

Administration experience

Teamwork & initiative

Organisation & time mgmt

IT skills

EMIS knowledge

Flexibility

Healthcare NHS experience

Education

GCSE Maths & English

NVQ IT Level 3

Job description

Please note that if you apply for a position with Sirona care & health, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac Account and email accounts.

We reserve the right to close this vacancy early if sufficient applications are received prior to the advertised closing date.

Job overview

Come and be part of something meaningful, where your everyday work helps support life-changing outcomes for patients.

This is an exciting opportunity to join our Specialist Falls Service where your skills, organisation, and attention to detail will play a vital role in supporting patient care.

As an Administrator within our friendly and supportive team, you’ll play a key role in keeping our service running smoothly. Your role will be varied and rewarding, including managing referrals, maintaining accurate data, being a point of contact for our team, developing triage skills, responding to patient queries, and coordinating equipment and stock. Your contribution will enable our clinicians to focus on delivering high-quality, patient-centred assessment and care.

You’ll be at the heart of a service that’s continually evolving, where your ideas and input are valued. We recognise the importance of our administrative team, not just for what you do, but for the insight and improvements you bring.

• This is a permanent post
• Working 37.5 hours per week Monday to Friday
• Based at Southmead Health centre with free parking available

Main duties of the job

• Play a key role in the team, contributing to the day-to-day administration that keeps the service running smoothly
• Work independently and collaboratively, using your initiative while also supporting colleagues to prioritise and manage workloads
• Manage referrals, inputting and processing information on the EMIS system in line with service protocols and escalating potential issues
• Be a first point of contact, handling telephone enquiries with professionalism, empathy, accuracy and within a timely manner
• Support patient journey, including processing discharges in line with local policies
• Ensuring your own and shared mailboxes are regularly monitored and responded to promptly, escalating any potential problems
• Provide a wide range of administrative support, including producing and printing letters, managing documents, scanning, minute taking, and handling post and sensitive information
• Deliver excellent customer service, responding to patient enquiries with understanding and care in line with Sirona values
• Supporting colleagues, contributing to the wider effectiveness of the team
• Manage priorities and deadlines in a changing environment
• Inputting data information from local improvement audits
• Taking part in regular team meetings, supervision and performance reviews

Working for our organisation

Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas.

We are Sirona care & health – England’s largest provider of Adult’s and Children’s Community Services and we’d love for you to join us in Bristol, North Somerset or South Gloucestershire.

Agenda for Change Salary, full NHS benefits, 27+ days’ annual leave, and participation in the NHS Pension Scheme – just a glimpse of the benefits you’ll receive.

We welcome and encourage all applicants. We are committed to having a workforce that reflects the communities we support and are proactively seeking to improve the diversity of our workforce. We know diversity fosters creativity and innovation.

We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We aim to draw upon the widest possible range of views and experiences to meet the changing needs of our colleagues, partners and communities we serve.

Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different – we create development opportunities for all our colleagues and apprentices.

Interested? View our benefits leaflet which you can find attached to this vacancy.

Detailed job description and main responsibilities

Please see the attached Job Description for a full list of duties and responsibilities before applying for this position.

Please note, we cannot offer a Certificate of Sponsorship for this role.
If you currently require a visa to work in the UK, there must be a minimum of 14 months remaining until the expiry date. If you do not disclose your expiry date within your application, it may not be considered. Please only provide the expiry date and not your share code within your application.

If you refer to qualifications or employment within your supporting statement, that has not been included in your Qualifications, Training or Employment History, this information may be discounted.

Skills, Knowledge, Experience

• Excellent communication and interpersonal skills
• Significant relevant experience in administration
• Able to work well in a team environment but also act on own initiative
• Organisation and time management skills
• Range of IT skills including electronic communication, text processing, spreadsheets and databases
• Knowledge of electronic patient booking systems such as EMIS
• Ability to be flexible and responsive to a dynamic changing work environment
• Experience of working in a healthcare setting or other NHS setting

Qualifications

• GCSE or equivalent including passes in maths and english
• NVQ level 3 in IT or equivalent experience

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.