Senior Admin Officer, CT MRI

University Hospitals Coventry and Warwickshire NHS Trust; Coventry; Sur place; GBP 23 000 - 28 000; Plein temps

Résumé du poste

University Hospitals Coventry and Warwickshire NHS Trust invites applications for a Senior Admin Officer in the Radiology Department. The role provides comprehensive administration across University Hospital Coventry, Hospital of St Cross, and the Community Diagnostic Centre, supporting the MDT with diary management, minutes, data reporting, and patient communications.

The post requires strong organisational skills, proficiency in Microsoft Office, and the ability to work across multiple sites

Qualifications

• GCSE Level Equivalent or NVQ3 in Administration or equivalent
• Basic numeracy or literacy qualifications
• Evidence of continuing personal development

Responsabilités

• Provide specialist administrative services such as electronic RIS diary management and appointment scheduling.
• Review weekly diagnostic trajectories with MRI/CT Superintendent and Lead Radiographers to discuss capacity issues.
• Monitor and maintain PTL waiting lists to meet Trust and national targets.
• Maintain manual and electronic filing systems and ensure ongoing evaluation.
• Handle incoming/outgoing mail and liaise with staff as needed.
• Prepare and distribute information to patients and staff.
• Attend meetings, take and transcribe minutes, ensure action points are completed.
• Undertake project work, collate data and assist in reports.
• Act as senior point of contact for enquiries and information requests as per guidelines.
• Train new staff and maintain standards of practice.
• Supervise Band 3 Admin Officer and Band 2 Admin Clerks.
• Maintain efficient office management systems and stock/orders.

Connaissances

MS Office

Communication

Prioritisation

Administration

Formation

GCSE level or equivalent

NVQ3 in Administration

Outils

Hospital PAS system

RIS / Radiology information system

Description du poste

University Hospitals Coventry and Warwickshire NHS Trust

Senior Admin Officer, CT MRI

The closing date is 26 October 2026

An exciting opportunity has arisen for a highly motivated and organised Senior Administration officer to join the Radiology Department, supporting services across:

• University Hospital Coventry
• Hospital of St Cross
• Community Diagnostic Centre (CDC)

We are looking for an enthusiastic individual with excellent administrative, organisational, and communication skills who can work effectively both independently and as part of a dynamic administrative team.

The successful candidate must be computer literate, able to use Microsoft office packages and a good telephone manner.

Monday to Sunday service4 shifts per weekShift times between 08:00 and 18:00Required to work across all three sites as service needs dictate

Please be advised sponsorship is not eligible for this post.

Main duties of the job

To provide comprehensive and confidential administrative and clerical activities to meet the needs of the Department in accordance with Departmental, Trust and National standards, policies and procedures. To effectively communicate related information and advice to enable the multi disciplinary team to achieve operational excellence.

About us

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation - Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Job responsibilities

• Provide specialist administrative services such as: electronic RIS diary management and appointment scheduling, updating diary to reflect closed sessions.
• To review the weekly diagnostic trajectories with the MRI /CT Superintendent and Lead Radiographers in order to discuss capacity issues.
• To monitor and maintain current PTL waiting lists ensuring all Trust and national targets and standards for referral processing and appointment bookings are met.
• Maintain specialist manual and electronic information and filing systems ensuring they are continuously evaluated and updated.
• Action incoming and outgoing mail; prioritising and liaising with others appropriately.
• Responsible for the preparation and distribution of appropriate information to patients and other internal and external staff.
• Attend meetings when required, take and transcribe minutes, proactively ensuring action points are raised and completed.
• Undertake any project work as directed e.g.: obtaining information from various sources, collation and reporting of data, assisting in the production of reports and other documents.
• Act as a senior point of contact for filtering and dealing with all enquiries, complaints and requests for information in line with department and trust guidelines, policies and procedures.
• Undertake appropriate training with new and existing staff ensuring standards of practice are maintained at all times.
• To assume responsibility for the day to day supervision of the Band 3 Admin Officer and Band 2 Admin Clerks.
• Implement and maintain efficient office management system/procedures to enable the Department to optimise their patient care services including ensuring stock, equipment and stationary is maintained and processing orders as required.

Person Specification

Qualifications

• oGCSE Level Equivalent oNVQ3 in Administration or equivalent or working towards. oBasic numeracy or literacy qualifications oEvidence of continuing personal development

Experience

• oExperience in a customer facing role oAdvanced decision making and resolving complex work related issues. oExperience of working under pressure and to tight deadlines oExperience of creating, updating, and maintaining spread sheets and databases oExperience of administering meetings oExperience of providing a customer focused service oExperience of working in a team
• oNHS or Public Sector experience oExperience of working in a busy administration environment oHospital PAS system training oRadiology information system experience

Knowledge

• oThorough working knowledge of Microsoft Office packages i.e. Outlook, Word, PowerPoint and Excel. oExcellent understanding of general office working procedures
• oWorking knowledge of EPR

Skills

• oAble to communicate clearly, both written and verbally. oMaintains a high level of accuracy oAble to prioritise and organise own workload oAble to track information

Commitment to Trust Values and Behaviours

• oMust be able to demonstrate behaviours consistent with the Trust's values. (As detailed in UHCW's Values in Action document below) oApplicants applying for job roles with managerial responsibility will be required to demonstrate evidence of promoting equal opportunities through work experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals Coventry and Warwickshire NHS Trust

Address

University Hospitals Coventry and Warwickshire

University Hospitals Coventry and Warwickshire