Combined Service Co-ordinator

Uhleicester; Leicester; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

University Hospitals of Leicester NHS Trust is seeking a Combined Service Co-ordinator to manage reception, the appointment process and patient pathways within the Imaging Services. You will liaise with clinical colleagues to triage referrals and ensure smooth patient flow through radiology pathways.

The role emphasises friendliness, organisational skills, and the ability to work as part of a team in a busy hospital environment, with training provided as needed.

Qualifications

• GCSE including Maths and English (A-C)
• IT literacy across multiple systems
• Experience with MS Excel and Word is desirable

Responsibilities

• Receive and greet patients and visitors in a prompt, courteous manner
• Coordinate referrals triage with radiology to ensure timely appointments
• Manage reception and appointment clerical tasks for imaging services
• Maintain accurate records and update systems to track patient episodes and imaging information
• Monitor waiting times and escalation of delays with Administration Manager

Skills

Interpersonal skills

Teamwork

IT literacy

Microsoft Excel

Word processing

Education

GCSEs in Maths and English

Tools

Microsoft Excel

Word

Job description

Go back University Hospitals of Leicester NHS Trust

Combined Service Co-ordinator

The closing date is 26 October 2026

Are you a warm, friendly and approachable person who understands the impact of what you do?

Are you excited about? being part of a very friendly and dynamic team?

We are looking to appoint outstanding individuals with effective interpersonal skills who can be emphatic to both patients and colleagues and have a real drive for commitment to customer service.

You will be responsible for coordinating the patient pathway from booking radiology appointments to receiving patients on reception. You will be a well organised, and self-motivated individual with good communication skills, who enjoys working as part of a team

You will co-ordinate and manage the reception, appointments service, incorporating the clerical, administrative and secretarial aspects associated with the complex procedures we offer.

Previous experience in a healthcare setting would be an advantage however not essential as full training ?will be provided, we encourage applications from all backgrounds.

Make this your golden opportunity for an interesting and rewarding career in the NHS.

Main duties of the job

The University Hospitals of Leicester is one of the largest Hospital Trusts in the country and treated over a million patients last year. It is based on three hospital sites and employs over 10,000 staff.

UHL has one of the largest Imaging departments in the NHS; a medical specialty that encapsulates a wide variety of Diagnostic and Interventional Radiology practices capable of diagnosis and treatment of a large array of conditions.

The Imaging Services covers a wide variety of clinical departments; sub-specialties who focus on specific referring specialisms e.g. Musculoskeletal, Paediatric, Vascular, Neurology, Head and Neck, Cardiology and Respiratory Medicine, Accident and Emergency, Oncology, Genitourinary and General Surgery.

Each of these sub-specialties covers a wide range of imaging modalities from Fluoroscopy and Plain film Radiography to Ultrasound, CT, and MRI. We employ over 60 Consultant Radiologists, 30 junior Doctors, 190 Radiographers, 40 Sonographers, over 160 Clinical and admin support; and image over 1650 patients a day/600,000 a year. Diagnostic Imaging is currently undergoing great change, with Hospitals becoming more and more reliant on the use of digital imaging techniques.

About us

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We have four primary goals:

• high-quality care for all,
• being a great place to work,
• partnerships for impact, and
• research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

• we are compassionate,
• we are proud,
• we are inclusive, and
• we are one team

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust:

Job responsibilities

To ensure that all patients, visitors and members of staff are received in a prompt, courteous and pleasant manner on reception

Liaising with professional colleagues to ensure suitable triaging of referrals in a timely and appropriate fashion

Receive and open incoming post for your core service taking appropriate action as necessary.

Ensuring effective and efficient completion of the appointment process for your core service. Ensuring systems are appropriately updated in a timely and accurate fashion to track the patient episode and specify location of imaging information.

Be responsible for ensuring patient waiting times are consistent with those published and are in line with departmental service priorities.

Highlight areas for improvement and action in agreement with Administration Manager , implement changes where appropriate.

Appointment Management In keeping with agreed departmental and team performance standards, be responsible for the following:

Ensuring effective and efficient completion of the appointment process for your core service.

Ensuring systems are appropriately updated in a timely and accurate fashion to track the patient episode and specify location of imaging information.

Ensuring systems are appropriately updated in a timely and accurate fashion to track the patient episode and specify location of imaging information.

Ensure 100% compliance with DNA procedure, notifying the Administration Manager of any trends and, where appropriate, make suggestions for improvements.

Person Specification

Qualifications

• Educated to GCSE including grades A-C in Maths and English
• IT knowledge and experience of using multiple IT systems
• Experience in Microsoft Excel packages including Word & Excel

Experience

• The ability to interact with others and work in a team
• Experiance in taking/making telephone calls in a busy office environment
• Understanding of the Radiology systems (CRIS, PATIENT CENTRE)
• Familiar with medical terminology

Communication and relationship

• Excellent verbal and written communications skills.
• Can multi task and use own initiative

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospitals of Leicester NHS Trust