Senior Admin Officer, CT MRI

UHCW; Coventry; On-site; GBP 28,000 - 31,000; Full time

Job summary

University Hospitals Coventry and Warwickshire NHS Trust is seeking a Senior Administration Officer to support the Radiology Department across the University Hospital Coventry, Hospital of St Cross, and Community Diagnostic Centre. The role requires excellent administrative and communication skills, and proficiency with Microsoft Office.

You will work across three sites with standard NHS administrative duties.

Qualifications

• Proven administrative experience within NHS or public sector preferred.
• Must be computer literate and proficient with Microsoft Office packages.
• Strong organisational and communication skills required.
• Evidence of continuing personal development is desirable.

Responsibilities

• Provide confidential administrative support to the Radiology Department.
• Manage electronic and paper records and filing systems.
• Coordinate appointments and diary management across three sites.
• Prepare and distribute information to patients and staff; take minutes as needed.
• Supervise junior admin staff and support across sites.

Skills

Administrative skills

Communication

Organisational skills

Telephone etiquette

Education

GCSE Level Equivalent

NVQ3 in Administration

Basic numeracy or literacy qualifications

Evidence of continuing personal development

Tools

Microsoft Office

Job description

Site University Hospitals Coventry and Warwickshire Town Coventry Salary £28,392 - £31,157 per annum Salary period Yearly Closing 26/10/2026 23:59 Interview date 05/11/2026

Job overview

An exciting opportunity has arisen for a highly motivated and organised Senior Administration officer to join the Radiology Department, supporting services across:

• University Hospital Coventry


• Hospital of St Cross


• Community Diagnostic Centre (CDC)

We are looking for an enthusiastic individual with excellent administrative, organisational, and communication skills who can work effectively both independently and as part of a dynamic administrative team.

The successful candidate must be computer literate, able to use Microsoft office packages and a good telephone manner.

Monday to Sunday service
4 shifts per week
Shift times between 08:00 and 18:00
Required to work across all three sites as service needs dictate

Please be advised sponsorship is not eligible for this post.

Main duties of the job

To provide comprehensive and confidential administrative and clerical activities to meet the needs of the Department in accordance with Departmental, Trust and National standards, policies and procedures. To effectively communicate related information and advice to enable the multi disciplinary team to achieve operational excellence.

Working for our organisation

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Detailed job description and main responsibilities

• Provide specialist administrative services such as: electronic RIS diary management and appointment scheduling, updating diary to reflect closed sessions.


• To review the weekly diagnostic trajectories with the MRI /CT Superintendent and Lead Radiographers in order to discuss capacity issues.


• To monitor and maintain current PTL waiting lists ensuring all Trust and national targets and standards for referral processing and appointment bookings are met.


• Maintain specialist manual and electronic information and filing systems ensuring they are continuously evaluated and updated.


• Action incoming and outgoing mail; prioritising and liaising with others appropriately.


• Responsible for the preparation and distribution of appropriate information to patients and other internal and external staff.


• Attend meetings when required, take and transcribe minutes, proactively ensuring action points are raised and completed.


• Undertake any project work as directed e.g.: obtaining information from various sources, collation and reporting of data, assisting in the production of reports and other documents.


• Act as a senior point of contact for filtering and dealing with all enquiries, complaints and requests for information in line with department and trust guidelines, policies and procedures.


• Undertake appropriate training with new and existing staff ensuring standards of practice are maintained at all times.


• To assume responsibility for the day to day supervision of the Band 3 Admin Officer and Band 2 Admin Clerks.


• Implement and maintain efficient office management system/procedures to enable the Department to optimise their patient care services including ensuring stock, equipment and stationary is maintained and processing orders as required.

For further details of the role please see the attached job description.

Qualifications

• GCSE Level Equivalent


• NVQ3 in Administration or equivalent or working towards.


• Basic numeracy or literacy qualifications


• Evidence of continuing personal development

Experience

• Experience in a customer facing role


• Advanced decision making and resolving complex work related issues.


• Experience of working under pressure and to tight deadlines


• Experience of creating, updating, and maintaining spread sheets and databases


• Experience of administering meetings


• Experience of providing a customer focused service


• Experience of working in a team

• NHS or Public Sector experience


• Experience of working in a busy administration environment


• Hospital PAS system training


• Radiology information system experience

Knowledge

• Thorough working knowledge of Microsoft Office packages i.e. Outlook, Word, PowerPoint and Excel.


• Excellent understanding of general office working procedures

• Working knowledge of EPR

Skills

• Able to communicate clearly, both written and verbally.


• Maintains a high level of accuracy


• Able to prioritise and organise own workload


• Able to track information

Commitment to Trust Values and Behaviours

• Must be able to demonstrate behaviours consistent with the Trust's values. (As detailed in UHCW's Values in Action document below)


• Applicants applying for job roles with managerial responsibility will be required to demonstrate evidence of promoting equal opportunities through work experience

To ensure that we provide world-class patient care, UHCW recruits people that can demonstrate the Trust's Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking a Values Based Interview/Assessment, which explores not only what you do but how and why you do it.
Before applying, we encourage you to review the Trust's Values and Behaviours which can be accessed on the right side of this page under the job description.
The Supporting Information Section in your application should therefore reflect your understanding of the Trust's Values and associated Behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.

The Trust is committed to Equal Opportunities within the workplace. All vacancies will be considered for Job Share unless otherwise stated. All applicants who have a disability and who meet the minimum criteria for the job will be interviewed. Where a post has an overwhelming response, this Trust may use random selection in order to reduce numbers to interview, any disabled applicants will automatically be guaranteed an interview and will be exempt from this process.

In submitting an application form, you authorise University Hospital Coventry & Warwickshire NHS Trust to confirm from your previous or current NHS employer and other prior employers; previous NHS service details and personal data held about you, including Occupational Health data (inoculations and screening tests). This data will be transferred using NHS Electronic Staff Record and third-party systems via an automated process and only used for the purposes of obtaining and maintaining accurate employment records, should you be appointed to the post.

UHCW NHS Trust, by virtue of its Green Plan, is committed to ensuring that the way we provide services minimises the impact on the environment and the future health of the public e.g. zero waste to landfill, reducing our carbon footprint and increasing our recycling and reuse percentages.

If you are successful at interview you will receive a conditional offer of employment and we’ll ask you for information so that we can carry out pre-employment checks. You must successfully complete all pre-employment checks to progress to a final unconditional offer.

We must confirm the identity of our staff and their right to work in the United Kingdom. We will ask you to submit proof of your identity and right to work documents via a secure digital platform approved by the Home Office, named TrustID. Alternatively, you may be asked to attend our office with original documents.

Depending on you level of exposure with patients you may be required to undertake a Standard or Enhanced DBS. The cost of this check will be charged to you and will be deducted from your salary over the first 3 months of employment at the current rate.

All correspondence will be sent by email; please check your account regularly including your Junk/SPAM folders

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.