Administration Assistant, CT MRI

University Hospitals Coventry and Warwickshire NHS Trust; Coventry; On-site; GBP 22,000 - 28,000; Part time

Job summary

University Hospitals Coventry and Warwickshire NHS Trust is seeking an Administrative Assistant to join the Radiology Department, supporting services across University Hospital Coventry, Hospital of St Cross and the Community Diagnostic Centre.

The role requires excellent administrative and communication skills, IT proficiency with Microsoft Office, and the ability to work across sites with four shifts per week from 08:00 to 18:00.

Qualifications

• Basic numeracy and literacy qualifications.
• NVQ 2 in Customer Care or equivalent or willing to work towards.
• CLAIT 1 or equivalent.
• Experience in a customer facing role.
• Experience of NHS or Public Sector experience.
• Experience of working in a busy administration environment.

Responsibilities

• Act as first point of contact for routine enquiries and liaise with others as appropriate.
• Communicate with staff, patients and external organisations using appropriate methods.
• Maintain both manual and electronic filing systems and databases, ensuring accurate archiving.
• Provide a comprehensive administrative service including photocopying and team support.
• Utilise Trust IT systems and input patient data accurately per guidelines.
• Disseminate information to departments and external/internal users (minutes, memos).
• Appoint CT and MRI patients on RIS and provide cover in absence of others.
• Contribute to patient and business improvement agendas.

Skills

Communication skills

Accuracy

Prioritisation

Organisational skills

Education

Basic numeracy & literacy qualifications

NVQ 2 in Customer Care or equivalent

CLAIT 1 or equivalent

Tools

Microsoft Office (Outlook, Word, Excel)

IPM

Job description

University Hospitals Coventry and Warwickshire NHS Trust

Administration Assistant, CT MRI

The closing date is 25 October 2026

An exciting opportunity has arisen for a highly motivated and organised Administrative Assistant to join the Radiology Department, supporting services across:

• University Hospital Coventry
• Hospital of St Cross
• Community Diagnostic Centre (CDC)

We are looking for an enthusiastic individual with excellent administrative, organisational, and communication skills who can work effectively both independently and as part of a dynamic administrative team.

The successful candidate must be computer literate, able to use Microsoft office packages and a good telephone manner.

Monday to Sunday service4 shifts per weekShift times between 08:00 and 18:00Required to work across all three sites as service needs dictate

Please be advised that sponsorship is not eligible for this post.

Main duties of the job

• Act as the first point of contact for dealing with routine enquiries and take action as necessary liaising with others as appropriate.
• Communicate with staff, patients and/or external organisations using appropriate methods.
• Maintain both manual and electronic filing systems and databases, as required by the department and Trust policies, ensuring all documents are accurately and appropriately archived.
• Maintain an efficient and comprehensive administrative service, including photocopying, providing support to the departments and other team members as requested.
• Utilise relevant Trust IT systems, as determined by the role, ensure all relevant patient data is collected and input accurately in line with Trust guidelines. These systems may include iPM, CRRS, Opera, CRIS, Ultra, Respond, IMPAC etc.

About us

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Job responsibilities

• Collate, input and monitor department documentation and information to assist with the production of monthly reports for the department.
• Responsible for the dissemination of all relevant information to departments, external and internal users (e.g. dissemination of minutes, memos)
• Assist with training new team members in Trust operational systems and department procedures.
• Responsible for monitoring and maintaining stock levels of stationary.
• Responsible for the receipt and distribution of incoming/outgoing post.
• Prioritise daily tasks to achieve timescales set.
• Act as first point of contact for complaints within the department, dealing with them accordingly and in line with Trust policy and departmental standards.
• Appoint CT and MRI patients on RIS and provide appropriate cover in the absence of other members of the team.
• Continually contribute to patient and business improvement Agendas. Share ideas for potential service improvement

For further details of the role please see the attached job description.

Person Specification

Qualifications

• oBasic numeracy and literacy qualifications oNVQ 2 in Customer Care or equivalent or willing to work towards oCLAIT 1 or equivalent

Experience

• oExperience in a customer facing role oTelephone Experience oCustomer Service
• oNHS or Public Sector experience oExperience of working in a busy administration environment

Knowledge

• oWorking knowledge of Microsoft Office packages i. Outlook, Word, Excel
• oWorking knowledge of IPM

Skills

• oAble to communicate clearly, both written and verbally. oMaintains a high level of accuracy oAble to prioritise and organise own workload oAble to track information

Commitment to Trust Values and Behaviours

• oMust be able to demonstrate behaviours consistent with the Trust's values. (As detailed in UHCW's Values in Action document below) oApplicants applying for job roles with managerial responsibility will be required to demonstrate evidence of promoting equal opportunities through work experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals Coventry and Warwickshire NHS Trust

Address

University Hospitals Coventry and Warwickshire

University Hospitals Coventry and Warwickshire