Radiology Administration Assistant

UHCW; Rugby; On-site; GBP 23,000 - 28,000; Part time

Job summary

University Hospitals Coventry and Warwickshire NHS Trust is recruiting a part-time receptionist to join the Radiology Department. You will be the first point of contact for patients and staff, handling face-to-face and telephone queries with excellent communication.

You will register patients on the RIS system and support a range of administrative tasks. The role requires good IT skills (Outlook, Word, Excel), accuracy in data input, and flexibility to cover shifts as needed.

Qualifications

• RSA/OCR II or equivalent typing/word processing and Level 2 literacy/numeracy.
• Experience in customer-facing role in a busy administrative environment.
• Knowledge of IT systems used in NHS or Trust operations is desirable.

Responsibilities

• Act as the first point of contact for patients and visitors with routine enquiries.
• Book in patients for their appointments.
• Process referrals in line with department guidelines.
• Maintain efficient administrative service including photocopying and support for the team.

Skills

Communication

Attention to detail

Organisation

Empathy

Education

RSA/OCR II typing

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Main area Administration Grade NHS AfC: Band 2 Contract Permanent Hours Part time - 22.5 hours per week (Monday, Tuesday and Thursday 0800-1600 / 0900-1700 rotation) Job ref 218-AC-B2-8240024-A

Site Hospital of St Cross Town Rugby Salary £25,272 pro rata per annum Salary period Yearly Closing 25/10/2026 23:59 Interview date 04/11/2026

Job overview

We are looking to recruit a part-time receptionist to join our reception team within the Radiology Department.

The role will encompass dealing with patients, clinical and non-clinical staff by face to face and telephone; subsequently you will require excellent communications skills. A flexible approach to this role is essential to ensure the demands of the service are met.

As part of the team you will be registering patients onto the departments RIS system whereby accuracy is essential.

Working knowledge of all common computer applications including word is essential, as you will be required to carry out a wide range of transactions and associated data input. Specialist training will be given on 'in house' systems.

22.5 hours per week, Monday, Tuesday & Thursday between the hours of 0800 - 1700. Cover at the University Hospital Coventry & Warwickshire may be required in this role.

Main duties of the job

• Act as the first point of contact for patients and visitors dealing with routine enquiries and act as necessary liaising with others as appropriate.
• Booking in patients for their appointments.
• Processing of referrals in line with Departmental guidelines.
• Maintain an efficient and comprehensive administrative service, including photocopying, providing support to the departments and other team members as requested.
• Utilise relevant Trust IT systems, as determined by the role, ensure all relevant patient data is collected and input accurately in line with Trust guidelines. These systems may include IPM, CRRS, Opera, CRIS, Ultra, Respond, IMPAC etc.
• Maintain both manual and electronic filing systems and databases, as required by the department and Trust policies, ensuring all documents are accurately and appropriately archive.

Working for our organisation

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Detailed job description and main responsibilities

• Communicate with staff, patients and/or external organisations using appropriate methods.
• Responsible for the receipt and distribution of incoming/outgoing post and action accordingly.
• Prioritise daily tasks to achieve timescales set.
• Act as first point of contact for complaints within the department, dealing with them accordingly and in line with Trust policy and departmental standards.
• Provide appropriate cover in the absence of other members of the team.
• Continually contribute to patient and business improvement Agendas. Share ideas for potential service improvement.
• Assist with training new team members in Trust operational systems and department procedures.

Qualifications

• RSA/OCR II or equivalent typing/word processing Key Skills Level 2 in literacy and numeracy or equivalent

Experience

• Experience in customer facing role. Experience in working in a busy administrative environment

Knowledge

• Working knowledge of Microsoft Outlook, Word and Excel. Good understanding of general office procedures
• Awareness of current issues within the NHS

Skills

• Maintains a prominent level of accuracy. Good level of verbal and written communication Good organisation skills Empathetic approach in resolving enquiries. Able to prioritise and organise own workload. Able to track information. Able to recognise issues and refer where appropriate. Able to manage difficult and distressing situations effectively
• Audio-typing skills Experience of NHS IT systems

Commitment to Trust Values and Behaviours

• Must be able to demonstrate behaviours consistent with the Trust’s values. (As detailed in UHCW’s Values in Action document below) Applicants applying for job roles with managerial responsibility will be required to demonstrate evidence of promoting equal opportunities through work experience

To ensure that we provide world-class patient care, UHCW recruits people that can demonstrate the Trust’s Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking a Values Based Interview/Assessment, which explores not only what you do but how and why you do it.
Before applying, we encourage you to review the Trust’s Values and Behaviours which can be accessed on the right side of this page under the job description.
The Supporting Information Section in your application should therefore reflect your understanding of the Trust’s Values and associated Behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.

The Trust is committed to Equal Opportunities within the workplace. All vacancies will be considered for Job Share unless otherwise stated. All applicants who have a disability and who meet the minimum criteria for the job will be interviewed. Where a post has an overwhelming response, this Trust may use random selection in order to reduce numbers to interview, any disabled applicants will automatically be guaranteed an interview and will be exempt from this process.

In submitting an application form, you authorise University Hospital Coventry & Warwickshire NHS Trust to confirm from your previous or current NHS employer and other prior employers; previous NHS service details and personal data held about you, including Occupational Health data (inoculations and screening tests). This data will be transferred using NHS Electronic Staff Record and third-party systems via an automated process and only used for the purposes of obtaining and maintaining accurate employment records, should you be appointed to the post.

UHCW NHS Trust, by virtue of its Green Plan, is committed to ensuring that the way we provide services minimises the impact on the environment and the future health of the public e.g. zero waste to landfill, reducing our carbon footprint and increasing our recycling and reuse percentages.

If you are successful at interview you will receive a conditional offer of employment and we’ll ask you for information so that we can carry out pre-employment checks. You must successfully complete all pre-employment checks to progress to a final unconditional offer.

We must confirm the identity of our staff and their right to work in the United Kingdom. We will ask you to submit proof of your identity and right to work documents via a secure digital platform approved by the Home Office, named TrustID. Alternatively, you may be asked to attend our office with original documents.

Depending on you level of exposure with patients you may be required to undertake a Standard or Enhanced DBS. The cost of this check will be charged to you and will be deducted from your salary over the first 3 months of employment at the current rate.

All correspondence will be sent by email; please check your account regularly including your Junk/SPAM folders

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.