Senior Activities & Club Operations Manager

David Lloyd Leisure; Sunderland; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Free Club Membership

Food & drinks discount

Discounts on swimming

Discounts on tennis lessons

Discounts on personal training

Career advancement opportunities

Wagestream on-demand pay

Job summary

David Lloyd Leisure in Sunderland seeks an Activities Manager to lead and manage the day-to-day operations of all activities across Fitness, Group Exercise, Racquets, Swim and Families departments. You will recruit, train and empower your team to deliver an exceptional member experience.

You will regularly act as Duty Manager, ensuring the efficient operation of the entire club and promoting a high level of service and belonging for members in a fast-paced leisure environment.

Qualifications

• Experience managing a large operational service delivery facility (e.g. restaurant, attraction, retail unit, sporting or leisure facility).
• Experience leading a variety of functions with variable challenges and goals, or across variable departments.
• Strong communication and collaboration skills across teams and departments.
• Experience with financial planning and management.
• Passion for customer service and creating an environment where teams belong and thrive.

Responsibilities

• Lead and manage the operation of all activities across Fitness, Group Exercise, Racquets, Swim and Families departments.
• Recruit, train and empower the team to deliver an exceptional member experience.
• Act as Duty Manager, ensuring efficient club operations.
• Foster cross-department collaboration to meet objectives and standards.

Skills

Large operational service delivery

Cross-functional leadership

Financial planning & management

Customer service excellence

Communication & collaboration

Job description

David Lloyd Leisure in Sunderland seeks an Activities Manager to lead and manage the day-to-day operations of all activities across Fitness, Group Exercise, Racquets, Swim and Families departments. You will recruit, train and empower your team to deliver an exceptional member experience.

You will regularly act as Duty Manager, ensuring the efficient operation of the entire club and promoting a high level of service and belonging for members in a fast-paced leisure environment.