Club Activities Manager — Lead Operations & Guest Experience

David Lloyd Clubs; Sunderland; On-site; GBP 31,000 - 33,000; Full time

Benefits offered by this job

Free Club Membership

Discount on food and drinks

Discounts on Swimming, Tennis Lessons,

Career Advancement

Wagestream App

Benefits Suite

Job summary

David Lloyd Clubs in Sunderland is seeking an Activities Manager to lead the operations across Fitness, Group Exercise, Racquets, Swim and Families departments. You will regularly act as Duty Manager, ensuring smooth day-to-day club performance.

You will recruit, train and empower your team to deliver an exceptional member experience, manage financial planning, and drive service standards with a customer-focused approach. Perks include a range of benefits and growth opportunities.

Qualifications

• Has experience managing a large operational service delivery facility.
• Experience leading multiple functions across departments.
• Excellent communication and collaboration skills.
• Experience in financial planning and management.
• A passion for customer service.

Responsibilities

• Lead and manage efficient operation of activities across Fitness, Group Exercise, Racquets, Swim and Families departments.
• Regularly act as Duty Manager for the club.
• Recruit, train and empower the team to deliver exceptional member experiences.
• Monitor service standards and drive continuous improvement.

Skills

Leadership

Communication

Customer service

Team management

Operational excellence

Job description

David Lloyd Clubs in Sunderland is seeking an Activities Manager to lead the operations across Fitness, Group Exercise, Racquets, Swim and Families departments. You will regularly act as Duty Manager, ensuring smooth day-to-day club performance.

You will recruit, train and empower your team to deliver an exceptional member experience, manage financial planning, and drive service standards with a customer-focused approach. Perks include a range of benefits and growth opportunities.