Senior Account Manager – Enterprise Growth (Remote)

Xapien; Greater London; On-site; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Equity programme

Unlimited holidays

Professional development fund

Job summary

Xapien is seeking a Senior Account Manager to own a portfolio of strategic client relationships and drive revenue growth. You’ll expand usage, negotiate expansions, and partner with CS, Product, and Sales to deliver measurable value.

You will manage high-value accounts (£250k+ ARR), build trusted relationships with senior stakeholders, and work remotely across UK/US time zones to support a growing global customer base.

Qualifications

• 5+ years in Account Management, Client Success, or Strategic Sales roles (preferably in SaaS, digital services, or tech-enabled sectors).
• Demonstrated ability to grow enterprise accounts and deliver measurable revenue expansion.
• Strong commercial acumen, negotiation skills, and experience managing large contract values (£250k+ ARR accounts preferred).
• Proven ability to build trusted, strategic relationships with senior client stakeholders (Director, VP, or C-suite level).
• Highly organized, analytical, and able to manage multiple complex accounts simultaneously.

Responsibilities

• Own and grow a portfolio of strategic client accounts, identifying and executing opportunities to expand usage, adoption, and spend.
• Develop and execute account growth plans to achieve significant revenue growth in 2026.
• Collaborate cross-functionally with Customer Success, Product, Solutions, Sales and Marketing to drive client satisfaction and business impact.
• Negotiate expansion contracts, ensuring optimal commercial outcomes while maintaining client goodwill.
• Provide accurate forecasts and reporting on account performance and pipeline growth.
• Champion client needs internally, influencing the roadmap and service delivery for maximum customer value.

Skills

Account management

Client success

Strategic sales

SaaS experience

Negotiation

Relationship building

Tools

HubSpot

CRM tools

Job description

Xapien is seeking a Senior Account Manager to own a portfolio of strategic client relationships and drive revenue growth. You’ll expand usage, negotiate expansions, and partner with CS, Product, and Sales to deliver measurable value.

You will manage high-value accounts (£250k+ ARR), build trusted relationships with senior stakeholders, and work remotely across UK/US time zones to support a growing global customer base.