Enterprise Growth Account Manager

Freshworks; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

Freshworks is hiring an Enterprise Account Manager in the UKI region to drive sales into existing paying accounts and champion multiple CX/ITSM product lines. You will grow the regional revenue, manage renewals, and pursue upsell opportunities while minimizing churn.

You’ll collaborate with CSM, AEs, Implementations, Billing and Support to ensure customer success and expansion across strategic accounts. You will develop strategic account plans, manage multi-account pipelines, and engage at the

Qualifications

• 7+ years of direct/field SaaS sales experience.
• Sales experience with CX, CRM or ITSM products is a strong advantage.
• Experience in identifying, developing, negotiating, and closing large-scale technology deals.
• Experience presenting a technology suite within an existing portfolio of accounts.
• Proven ability to grow customer relationships while understanding client’s business.
• Experience managing a book of business with significant growth in net-new opportunities.
• Consult and translate customer business and technology needs into technology solutions.
• Proven track record of territory growth and quota achievement.
• Understanding of Customer Experience/Employee Experience in digital business transformation.

Responsibilities

• Drive sales in a defined set of paying accounts to meet or exceed revenue targets in the UKI region.
• Develop and execute a strategic plan that leads to a robust sales pipeline across existing accounts.
• Manage numerous accounts concurrently and strategically.
• Handle the renewal process end-to-end and manage churn with the CS team.
• Collaborate with inside stakeholders (AEs, Customer Success, Implementations, Billing, Support).
• Provide regular reporting of pipeline and forecasting.
• Analyze sales data to evolve strategy and identify value opportunities.
• Educate customers on industry-relevant use cases to drive business impact.
• Develop long-term strategic relationships for best-in-class service.
• Keep abreast of competition and participate in growth initiatives.
• Travel to customer locations as required.

Skills

B2B SaaS sales

CX/CRM/ITSM

Large deals closing

Consult translate needs

Territory growth

Cross-functional collaboration

Job description

Freshworks is hiring an Enterprise Account Manager in the UKI region to drive sales into existing paying accounts and champion multiple CX/ITSM product lines. You will grow the regional revenue, manage renewals, and pursue upsell opportunities while minimizing churn.

You’ll collaborate with CSM, AEs, Implementations, Billing and Support to ensure customer success and expansion across strategic accounts. You will develop strategic account plans, manage multi-account pipelines, and engage at the