Senior Account Manager, Cognizant Moment - FTC

Cognizant Technology Solutions; Bristol; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Senior Account Manager to join their Retailer Marketing Service team. This role involves managing client relationships, overseeing marketing strategies, and collaborating with various teams to deliver exceptional results. You will be responsible for driving business growth and ensuring client engagement with innovative marketing campaigns. If you thrive in a dynamic environment and have a passion for client success, this opportunity offers a chance to make a significant impact in a collaborative and inclusive workplace.

Qualifications

• Experience in a marketing agency with strong client management skills.
• Ability to manage projects and budgets effectively.

Responsibilities

• Manage relationships with key clients and troubleshoot marketing strategies.
• Collaborate with agency teams to ensure client satisfaction.

Skills

Marketing agency experience

Social media strategy

Project management

Client management

Problem-solving

Digital marketing

Job description

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Senior Account Manager - RMS - 12-month FTC

Cognizant Moment: Cognizant Moment is the Retailer Marketing Agency for BMW Group. We work with the BMW, MINI, Rolls-Royce Motor Cars and BMW Motorrad brands to deliver marketing campaigns, guidance and tools to their network of Retailers/ dealers. In this instance we are looking for a Senior Account Manager to join the Retailer Marketing Service team, responsible for directly supporting the Retailer network across the UK and Ireland with local marketing and encouraging engagement with BMW Group campaigns.

Role Purpose: This role is responsible for managing relationships with select clients and co-managing the day-to-day running of the team. Externally they will develop relationships with key clients, encouraging the uptake of our services and troubleshooting and advising on marketing strategies. Internally they will work collaboratively with other teams including strategy, client service, delivery, platforms and programs.

This role is a 12-month fixed term contract, to cover maternity leave.

Main Responsibilities

Client Management

• Identify and resolve issues before they arise.
• Work collaboratively with other agency teams, including delivery, strategy, UX and technology to ensure the best result for your client(s).
• Plan and lead presentations and meetings.
• Give good strategic advice to clients based upon previous experience.
• Liaise with clients regularly (responding to briefs, attending meetings, status reporting, information seeking, managing milestones and approvals).
• Manage the day-to-day relationship with clients, building and maintaining strong working relationships so that they trust and value your opinions.
• Monitor Retailers' engagement with services, platforms and programs and report regularly to the Account Director and the client.
• Project manage and deliver end-to-end campaign and project performance.

Commercial Awareness

• Identify opportunities for driving business growth and highlight these to the Account Director.
• Improve working methods with clients on a continuous basis.
• Involvement in pitching and proposals.
• Produce case studies, research documents and other collateral.

Leadership and Management

• Ensure that everyone you manage has regular appraisals, clear objectives and a career plan to work towards and that they have the skills required to meet your client's objectives.
• Deputise for the Account Director when necessary.
• Manage and measure team capacity ensuring all required tasks and work is delivered on time.
• Manage the team's day-to-day efforts and ensure that all members have enough support to carry out their role.

Your Experience

• Marketing agency experience
• Strong knowledge and experience of social media strategy
• Ability to multi-task in a fast-moving environment
• Excellent project management skills, with experience of managing budgets, estimates and schedules.
• Strong client management skills with the proven ability to add value to clients and to drive revenue from existing accounts.
• Strong problem-solving/ troubleshooting skills
• Experience of running projects of £50k + from start to finish
• Line management experience
• Experience of managing a team (desirable)
• In-depth understanding of social media, SEO and digital marketing (desirable)

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don't just dream of a better way - we make it happen.
• We take care of our people, clients, company, communities and climate by doing what's right.
• We foster an innovative environment where you can build the career path that's right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.