Senior Account Manager

Mission 4 Recruitment; Stevenage; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Company pension

Bonus scheme

22 days holiday + bank holidays + Xmas

Job summary

Mission 4 Recruitment seeks a Senior Account Manager to manage customer projects end‑to‑end, coordinating with Supply Chain, Operations and Sales. You will own briefs, plan execution, monitor risks and ensure delivery within scope and budget.

The role requires strong commercial acumen, excellent communication, and robust organisational skills to handle multiple projects and provide clear updates to customers.

Qualifications

• Strong commercial awareness and ability to interpret contracts.
• Excellent communication and stakeholder management.
• Highly organised with the ability to manage multiple projects.
• Strong Excel, reporting and presentation skills.

Responsibilities

• Owns customer projects from onboarding to completion and monitors timelines.
• Translates customer briefs into internal execution plans and coordinates stakeholders.
• Leads contract reviews and ensures PO alignment while identifying commercial risks.
• Collaborates with Supply Chain, Operations, Sales and Quality to drive alignment.
• Maintains accurate demand loading, job creation in ERP, and visibility across systems.
• Acts as first point of contact for ECRs, BOM updates, RMAs and delivery issues.
• Documents customer requirements, kitting instructions, CofC/FAIRS, traceability and preferences.

Skills

Commercial awareness

Stakeholder management

Organisational skills

Excel

Tools

Excel

Job description

Senior Account Manager

My client is a growing global leader in electronics distribution, supporting customers with product sourcing, traceability, electronic design, logistics, supply‑chain management, anti‑counterfeit testing and obsolescence management. Due to continued growth, they are seeking a proactive Senior Account Manager to deliver customer projects on time, within scope and budget and act as the central communication point across internal teams and customers.

Key Responsibilities

Ownership & Delivery

• Manage customer projects from onboarding to completion.
• Review and understand customer briefs and translate them into internal execution plans.
• Engage all relevant stakeholders at the correct stages.
• Monitor timelines, identify risks and coordinate mitigations to ensure delivery.
• Oversee milestones including demand loading, job creation, procurement progress and kitting readiness.

Customer Management

• Serve as the primary customer contact throughout the project lifecycle.
• Provide clear, structured and timely updates.
• Track and ensure completion of customer requests.

Contract Review & Commercial Alignment

• Lead contract reviews and ensure PO alignment.
• Identify commercial risks and escalate when needed.
• Help protect and optimise project gross profit.

Cross‑Functional Coordination

• Work closely with Supply Chain, Operations, Sales and Quality.
• Drive alignment, ensure accountability, and resolve issues.

Planning & Systems Management

• Ensure accurate demand loading and job creation in the ERP system.
• Monitor performance through order books, trial kitting and supply chain status.
• Maintain project visibility and data integrity across systems.

Change Management & Issue Resolution

• First point of contact for ECRs, BOM updates, RMAs and supply/delivery issues.
• Coordinate teams to resolve issues and minimise disruption.

Process & Documentation

• Document customer requirements including kitting instructions, CofC/FAIRS, traceability, and operational preferences.
• Maintain clear and accessible project documentation.

Skills & Experience

• Strong commercial awareness and ability to interpret contracts.
• Excellent communication and stakeholder management.
• Highly organised with the ability to manage multiple projects.
• Strong Excel, reporting and presentation skills.

Key Behaviours

• Ownership, accountability and a proactive, solution‑driven mindset.
• Strong communicator and collaborative team player.
• Adaptable in a fast‑paced, evolving environment.

Success Measures

• On‑time delivery.
• Customer satisfaction and retention.
• Accurate, visible project data.
• Effective stakeholder alignment and communication.
• Adherence to KPIs and SLAs.
• High‑quality sales and QBR reporting.

Perks

• Company pension
• Bonus scheme after 6 months' probation
• 22 days holiday + bank holidays + Christmas shutdown

Hours: 8:30am-5pm

Office‑based

Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy

Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days, please assume that you have not be successful. However, we will keep your details on our database, and will contact you when other suitable positions come in