Account Manager

Confidential; Basingstoke; On-site; GBP 45,000 - 65,000; Full time

Job summary

Confidential is seeking an Account Manager to lead key customer relationships in the EMS and supply chain services space. You will manage existing accounts, identify new opportunities, and ensure top-tier service throughout project lifecycles.

The role requires a proven track record in EMS or related industries, strong negotiation and contract management skills, and the ability to collaborate with engineering, procurement, and production teams.

Qualifications

• Experience in Electronics Manufacturing (EMS) or related industry.
• Proven track record in account management and business development.
• Excellent relationship-building across technical and commercial stakeholders.
• Strong negotiation and contract management skills.
• Ability to manage multiple projects with strong attention to detail.
• Proficient in CRM software and Microsoft Office.
• Results-driven with focus on customer satisfaction and revenue growth.
• Willingness to travel across the South of England for customer meetings.

Responsibilities

• Act as primary contact for assigned customers, building strong, long-term relationships
• Communicate customer requirements and technical needs to internal teams
• Run regular customer meetings (on-site and remote) to review performance and explore new opportunities
• Identify and develop new sales opportunities within existing accounts, working alongside the external Sales Team
• Lead contract renewals, pricing negotiations, and proposal development
• Coordinate with engineering, procurement, and production teams to ensure smooth project execution
• Monitor orders to ensure timely delivery, proactively resolving any issues
• Support customers with technical queries, liaising with internal experts as needed
• Stay on top of market trends, customer needs, and competitor activity
• Represent the business at industry events and trade shows
• Maintain accurate CRM records and provide regular reporting to senior management

Skills

Account management

Business development

Relationship building

Negotiation

Contract management

Project management

Travel

Tools

CRM software

Microsoft Office

Job description

Account Manager

Supply Chain as a Service (SCaaS) - Solution Sales

The Opportunity

Our client is one of the largest UK-owned Contract Electronics Manufacturers (CEMs), supplying EMS and supply chain services to leading technology companies across the UK and Europe. Operating from a modern, state-of-the-art facility, they support customers across the commercial, space, defence, transport, audio, motorsport, and instrumentation sectors.

As part of an exciting growth journey including a new world-class facility, they are looking for a talented Account Manager to join their Supply Chain Solutions team.

The Role

As Account Manager, you will be the key point of contact between the business and its customers - managing existing accounts, identifying new business opportunities, and ensuring clients receive the highest level of service throughout the project lifecycle.

Key Responsibilities

• Act as primary contact for assigned customers, building strong, long-term relationships
• Communicate customer requirements and technical needs effectively to internal teams
• Run regular customer meetings (on-site and remote) to review performance and explore new opportunities
• Identify and develop new sales opportunities within existing accounts, working alongside the external Sales Team
• Lead contract renewals, pricing negotiations, and proposal development
• Coordinate with engineering, procurement, and production teams to ensure smooth project execution
• Monitor orders to ensure timely delivery, proactively resolving any issues
• Support customers with technical queries, liaising with internal experts as needed
• Stay on top of market trends, customer needs, and competitor activity
• Represent the business at industry events and trade shows
• Maintain accurate CRM records and provide regular reporting to senior management

What We're Looking For

• Experience in Electronics Manufacturing (EMS) or a related industry
• Strong account management and business development track record, with demonstrable account growth
• Excellent relationship-building skills across technical and commercial stakeholders
• Strong negotiation and contract management skills
• Ability to manage multiple projects with strong attention to detail
• Proficient in CRM software and Microsoft Office
• Results-driven, with a focus on customer satisfaction and revenue growth
• Willingness to travel across the South of England for customer meetings